Clinic/Practice Assistant Senior
 Massachusetts General Hospital | |
 United States, Massachusetts, Boston | |
| 50 Staniford Street (Show on map) | |
 Jan 28, 2025 | |
|
Primary Care division is committed to working with patients and their families to help them take an active and educated role in their treatment. We are focused on disease prevention through risk assessment, education, preventative action, appropriate specialized care, and early diagnosis and treatment. The practice promotes a collaborative and innovative environment, with an emphasis on effective communication, organized priorities, task completion, and patient confidentiality.
The Patient Services Coordinator III - Operations Support, works under the supervision of the Practice Manager and is responsible for handling the administrative operations that support the practice. This role also provides coverage for patient-facing roles in a high-volume, ambulatory setting. Administrative *Works collaboratively with patients, staff, clinicians, and managers to determine needs and solve problems. *Provide administrative support to providers, including correspondence on behalf of physicians. *Notifies leadership of any issues with the environment, computers, printers, or office equipment. *Assists in training and orientation of new coordinators and staff. *Performs all duties and responsibilities of a Patient Service Coordinator I and II. *Other tasks as assigned. Operations Support *Resolves returned referrals in a timely manner. *Manages and works the order-based scheduling work queue. Patient Care Support *Managing work queues, referrals, and Patient Gateway messages Financial *Possesses general knowledge of HMO, managed care, and other third-party insurers. *Verifies insurance coverage and alignment with the correct PCP. Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience office experience 3-5 years required Knowledge, Skills and Abilities - Strong technology and MS Office skills - Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. - Managing one's own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. - Ability to proofread and edit written documents. Physical Requirements The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |