DMH Compliance Supervisor

Role travels between all Foothill Family sites and does not have an assigned location.

SUMMARY

The DMH Compliance Supervisor monitors and oversees the administrative compliance and performance of DMH service providers. This role works collaboratively with the Clinical Supervisor to ensure staff meet Quality of Care standards and adhere to contractual and programmatic requirements. The position focuses on gathering and interpreting data related to administrative tasks that clinicians need to complete, reporting findings directly to clinicians and clinical managers, uncovering barriers, and providing feedback and coaching to ensure compliance with quality standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supports and promotes the mission of the Agency: Foothill Family empowers children and families on their journey to achieve personal success.
• Ensures all assigned service providers are meeting performance and job expectations including productivity, documentation and all position and contractual expectations.
• Utilizes data reports in Welligent and Power-Bi to monitor individual and team performance. Reviews client records to ensure quality assurance.
• Provides administrative monitoring and support assuring compliance with DMH and other federal, state, and local requirements.
• Ensures that individual staff and team output levels are such that the DMH program is within budgetary parameters.
• Assists Clinical Manager to monitor contract performance and assure contract obligations are met, including submitting timely reports to funders and contractors, managing external reviews and audits, and tracking data on program/contract progress throughout the fiscal year.
• Provides employees with timely, accurate feedback on performance encouraging growth and addressing poor performance.
• Conducts regular site visits to ensure compliance and support staff. Meet with clinicians regularly to review report findings, provide feedback, and offer coaching to enhance compliance and performance.
• Assists intake, reception, clinical staff and accounting in the collection of complete and accurate information necessary for treatment and billing.
• Proposes new methods to improve team performance and enhance compliance.
• Supports, reinforces and implements Agency policies. Works effectively and cooperatively with other agency staff, collaborating when appropriate.
• Work closely and collaboratively with Clinical Supervisors and Site Management team to ensure quality of care and adherence to standards.
• Attends in-person meetings and events at various locations within the Los Angeles County and surrounding areas.
• Provides services relating to the administration of public funds or benefits, including eligibility for public funds or public benefits.
• Displays sensitivity to the service population's cultural and socioeconomics characteristics.
• Ensures the timely submission of all performance appraisals, new hire and termination paperwork and other employee status changes including informing HR of employee leaves, work-related injuries, and employee incidents.
• Performs work in a safe manner at all times and ensures employees are abiding by safety practices; takes action when employees put themselves or others at risk.
• Follows all policies, procedures and legal mandates including HIPAA, client confidentiality, releases of information, protected health information (PHI) and client files.
• Ensures staff follows all policies, procedures and legal mandates including HIPAA, client confidentiality, releases of information, protected health information (PHI) and client files, and applies appropriate coaching, counseling and disciplinary action to reinforce staff compliance.
• Ensures performance and behaviors support the Agency's performance quality improvement (PQI) goals and objectives.
• Reports to work on time and maintains reliable and regular attendance.
• Performs other duties as assigned.

POSITION REQUIREMENTS

• Bachelor's degree preferred.
• At least three years of experience in a professional office setting, with a focus on managing program, project, and/or personnel performance, including successful achievement of key performance indicators.
• Proven experience in addressing staff performance issues and effectively supporting performance improvement through coaching and feedback.
• Intermediate to advanced computer skills with the ability to develop tracking systems and generate reports.
• Demonstrated ability to analyze data, identify trends, and recommend solutions and strategies for improvement.
• Ability to address staff performance issues and effectively support performance improvement.
• Demonstrated confidence and leadership skills to provide effective feedback and coaching to staff.
• Ability to administer a complex program by being detail-oriented, following up on concerns, understanding systems that ensure quality of service, and maintaining accurate record keeping. This includes interpreting data and implementing quality assurance procedures.
• Excellent interpersonal skills, including the ability to work cooperatively as a team member.
• Excellent oral and written communication skills and ability to utilize those skills to present and market programs.
• Knowledge and sensitivity to cultural differences.
• Valid CA Driver's License and maintains insurability on the Agency's auto liability policy (including a minimum of 2 years driving experience after receiving license) and maintains the California state required auto insurance liability limits OR maintains reliable transportation to attend all appointments and meetings as required in the position.
• Must not be excluded, suspended, debarred or otherwise made ineligible on the Federal, State or County Sanctions lists.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.