Program Manager

Zones
sick time
United States, New York, New York
Jan 28, 2025
Description Position at Zones LLC. Position Details: Term: 1 year Location: on -site in NYC Hours: Mon-Friday 8-5 Hourly pay + benefits. The Program Manager is responsible for planning and coordinating the installation of all desktop hardware for approximately 10,000 desks. Accountable for project delivery within budget while adhering to project timelines. What you'll do as the Program Manager: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Management of (3) project managers Tracking project performance utilizing designated tools. Scheduling and management of all onsite technicians. Maintaining project budget and tracking resource hours against budget. Delegating project tasks to team leads (Level 3 technicians). Performing quality control as work is executed maintaining the expected standards. Managing technician's escalations and communicating issues. Strong communication and organizational skills. What you'll bring to the table: Proficient in Budget analysis and understands and has used standard PMI-based financial formulas to analyze earned value. Able to put together a proforma. Experience in creation and modification of Statements of Work for existing and new client projects Demonstrated track record for managing complex operational projects, including awareness of business activities. Demonstrated success at influencing people and initiating changes in business practice Proven experience effectively interacting with customers, including relationship building. Ability to work with customer management teams to provide status and set expectations to ensure project success and help uncover more opportunities. Experience delivering presentations to customers as well as the nfrastructure management team Negotiation skills to achieve coordination and results. Ability to demonstrate clear understanding of managing all project phases Ability to effectively and proactively manage changes in project scope Experience and success in managing service level agreements with penalties Experience with, or managing projects with, field-based deliverables, and practical experience with concepts such as technician utilization, ticket backlog, and workload balancing Ability to effectively prioritize and execute tasks in a high-pressure environment Ability to proactively develop and implement strategies that significantly mitigate risk Ability to work and adapt to change in a fast-paced environment Proficient in MS Project, Microsoft Word, Excel, PowerPoint, Smartsheet and Outlook Zones offers a comprehensive Benefits package While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. As a valued employee, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. At Zones, work is more than a job -with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. Zones participates in E-Verify. E-Verify is a system that compares information from an employee's Form I-9 to federal records to confirm their eligibility to work in the United States.