Administration Specialist (Data Processor)

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Administration Specialist (Data Processor)

Location(s): Des Moines, IA

• Under general supervision, develop and promote positive customer relationships, educate customers about company products and service and provide feedback to improve service and customer retention.
• Process customer transactions and respond to account inquiries about billing information and eligibility requirements.

• Work the back log of leads that were generated by clients starting the transfer of assets from an old 401k plan into their new principal 401k plan but did not complete the process and thus the transfer did not occur.
• Get the lead assigned to them, check various systems to ensure that the lead is still viable and has not been completed.
• Go into another computer system and vis protocol instructions set that participant up for an automated phone call at a future date.
• There is not internal or external engagement...it is just the checking of systems per lead and next steps based on those findings...ideally 30-35 per hour processed once up and running.