Identity & Access Control Specialist
The Identity & Access Control Specialist is responsible for processing client security requests for user access across Comerica applications and services. The Identity & Access Control Specialist works as part of a team to ensure the successful delivery of all services related to Access Request, Access Provisioning and Deprovisioning, Access Review and Role Based Access for Comerica. This role requires an understanding of user access mechanisms and proficiency in the use of various provisioning tools.
This role will support the strategy, standards, processes and technology to ensure user access is provided timely and securely. The incumbent will work with various teams to identify gaps in and expand coverage of IAM controls and processes. The Identity & Access Control Specialist will regularly interact with internal customers that include end-users, management and HR requiring excellent customer service skills.
Position Responsibilities:
Access Provisioning
- Analyze user access needs, develop user access roles and add/change/delete user access accordingly using provisioning tools.
- Efficiently process access requests for new hires, employees moving within the organization, and departing employees.
- Ensure timely provisioning and de-provisioning of user accounts, adhering to security and compliance standards.
- Manage access requests for file shares and multiple applications.
- Respond to requests for new and established accounts.
- Maintain account information in multiple databases.
- Facilitate access requests and support for business-critical applications.
- Assist with multi-factor authentication and VPN supported technologies.
- Participate in on-call process and escalations as assigned.
- Provides 24x7 on call support as needed.
Technical Consulting
- Perform technical analysis and make recommendation on small to medium initiatives with low to medium complexity.
- Serve as a point of escalation for technical and general troubleshooting for small to simple incidents.
- Explain technical solution to client and technical resources.
- Ensures the most appropriate access levels are granted that do not add risk to the bank.
Communication & Collaboration
- Assist in documenting, analyzing, and streamlining the application account provisioning process.
- Collaborate with relevant teams to troubleshoot and resolve access-related issues promptly.
- Analyze data and communicate risk to non-technical consumers.
Risk Management
- Maintain access controls to safeguard sensitive data.
- Reviews and notifies leadership regarding breaches of IAM Provisioning Policies and Standards.
- Promptly respond to business escalations for service issues or interruption.
- Participate in user access audit reviews.
Planning & Organizing
- Analyze and provide advice on the development process improvements.
- Assist in the design, maintenance, and integrity of the role-based access structure.
- Participates in project tasks related to provisioning/deprovisioning as required.
- Other duties as assigned.
Position Qualifications:
- Bachelor's Degree from an accredited university in Computer Science, Engineering or in a technology related field preferred OR High School/GED with 2 years relevant and/or transferable experience
- 2 years of Relevant Access Provisioning experience
- 2 years of IT Service Desk/IT Customer Support experience
- 1 year of experience with Identity and Access Management controls, principles, methods and related regulatory obligations
- 1 year of experience with common provisioning systems (i.e. SailPoint, Okta)
- 1 year of experience with the ServiceNow platform
- 1 year of experience in an IT support or end-user support role
- 1 year of experience working in an IT service environment with a team of advanced technicians
- 1 year of experience in the Financial services industry preferred
Licenses/Certifications:
- ITIL 3 or ITIL 4 Certification preferred
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
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Comerica Bank
life insurance, parental leave, paid time off, sick time, 401(k)
Jan 28, 2025