Client Relations Specialist

You are ...

a professional who is dedicated to outstanding customer satisfaction, a savvy software user who easily adopts new programs and processes, and a multitasker with attention to detail.

As part of the customer service team, you work out of the Anton Paar USA National Headquarters in Ashland, VA. You interact with external and internal customers on every aspect of the pre-sales workflow. You will report to the Director of Client Relations in Ashland, VA. The salary range for this position is $21.00 - $23.70 per hour and depends on related experience. Anton Paar USA offers full benefits and a profit sharing contribution to your 401k retirement savings. We offer a $10,000 anniversary bonus every five years plus additional bonus opportunities.

We are ...

focused on selling and supporting Anton Paar's range of high-precision measuring instruments for physical, chemical, mechanical, and structural properties. A highly diverse, dynamic, and financially sound company, we have grown every year since our start in 1986. Our exceptionally high investment in R&D fuels industry-leading solutions throughout a vast range of the industrial and academic landscape, impacting nearly every product you use in daily life.

Anton Paar USA is a for-profit sales and service organization in the Anton Paar Group, privately owned by the charitable Santner Foundation with its headquarters in Graz, Austria.

Responsibilities include:

Issuing price quotations, invoices, and optimizing shipping methods
• Creating and maintaining electronic records in CRM and ERP
• Processing orders from customers and web-shop
• CRM key user status, including training, problem resolution, and liaison to world headquarters (Graz, Austria)

Skills and qualifications you will need:

• Strong customer service skills
• Excellent time management, organizational, and prioritizing skills
• Associate's or Bachelor's degree in Business Administration or 3 years of experience in a professional environment client relations role
• Ownership of assigned cases and detail-oriented mindset

Life at Anton Paar is more than just work, with an employee-led In Motion Program organizing active social events during and outside working hours. We offer unique and rewarding positions with competitive salaries, an excellent benefits package, and opportunities for professional growth. We provide a drug free workplace and require pre-employment drug tests.

Anton Paar USA, Inc. is an Equal Opportunity/Affirmative Action/Disability and Veteran Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

This position is not eligible for current or future work authorization or visa sponsorship.

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