Senior Project Manager

Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint in hybrid environments-from on-premises to SaaS to containers to cloud.

We're transforming the software industry. We're Flexera. With more than 50,000 customers across the world, we're achieving that goal. But we know we can't do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why we're consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com

Seeking a motivated Project Manager that will Initiate, Agitate and Doesn't Wait. As a Project Manager you will take the lead in driving the successful implementation of Flexera One IT Asset Management, IT Visibility, SaaS Manager, and Cloud Cost Optimization products for enterprise customers within budget, schedule and scope. The ideal candidate is expected to thrive on understanding each customer's specific needs and first and foremost will work to ensure that the Flexera solutions meet those needs. The ideal candidate will also be adept at managing relationships, collaborating and influencing across a variety of organizational functions. Strong communication skills, attention to detail, proactive behaviors and excellent follow-through skills, ability to thrive in dynamic environment and laser focus on Customer Success are key to the success in this role.

You will own multiple ongoing outcome driven engagements and communicate directly with the customers and their IT teams both onsite and remotely. As the Project Manager interfacing with customers, you will be a team player and will help resolve issues and minimize friction during implementations and also anticipate issues that may not have yet surfaced so that they can be resolved before they become major roadblocks. You will rely on both your interpersonal and technical skills since your domain will include customer management, project estimation and delivery, resource allocation and schedule management, cost management, issue management, scope management, and risk identification/management.

The ideal candidate will have knowledge of Agile methodology and how to use/apply it in leading Cloud projects and will have a strong services and sales focus, partnering with the Sales and Customer Success teams to maximize client value for both software and services.

To succeed in this role, you must have hands-on customer management and project management skills as well as a strong drive to help customers achieve their business goals.

Responsibilities:

• Lead a team of delivery specialists across multiple client engagements

• Deliver 4-8 concurrent client projects on time and on budget per quarter

• Responsible for achieving target utilization, customer success and margin metrics per quarter

• Manage project initiation, planning, execution, control and closure

• Conduct daily standup/scrum meetings with the project team to track progress

• Create and execute project work plans and revise as appropriate to meet changing requirements

• Create and distribute project status updates to the relevant customer and Flexera stakeholders

• Manage project plan and budget; Manage project scope and change management processes

• Identify, allocate and mange project resources; Identify and manage project risks and issues

• Develop, maintain and manage day-to-day client relationships and interaction with customers

• Execute Quality Assurance reviews of projects; Manage project tollgate activities

• Estimate work effort and manage resource constraints; track project milestones and deliverables

• Partner with other cross-functional areas of business to improve business processes

• Formalize project acceptance criteria and obtain client approvals

• Conduct project lessons-learned reviews and incorporate improvements into future projects

• Assist in developing Statement of Work / Change Requests where applicable

• Develop/Adhere/Contribute to project standards, templates, repositories, body of knowledge best practices

• Facilitate team and customer meetings

• Travel as needed to support customer engagements (~25% of the time)

Required Skills/Qualifications:

• BS in Business, Computer Science, Engineering, or related field (Masters preferred)

• 7-10 years managing customer facing projects, business applications and/or other IT projects

• 4-6 years' experience as Project Manager managing client facing engagements

• SaaS background most likely working for a software vendor, partner or a software division of a large multinational company with experience in consulting, project management, and customer management

• Familiarity with cloud and IaaS technologies; Experience delivering on SaaS platforms

• Foundational understanding of Software Asset Management technologies

• Start to finish implementation of multiple projects simultaneously of varying size and complexity

• Strong knowledge of project management and implementation methodologies (Agile, Waterfall)

• Excellent written and verbal communication skills and project management skills

• Previous customer-facing/consulting experience leading Cloud projects (cloud concepts/technology)

• Thrive in a strong customer-servicing ethos

• Technically savvy with business acumen

• Knowledge of JIRA, Salesforce, Financial Force, Box, Microsoft Tools - Teams, OneNote, Project, Word and Excel

• Use initiative to identify issues and proactively drive them to resolution

Desired Skills:

• PMI Project Management Professional (PMP) certification or Agile/Scrum Certification

• Previous experience with defining and establishing Project Management Best Practices

• Foundational understanding of software deployment, device inventory, vendor/publisher licensing, technology intelligence products