Sr Director, Product & Platform Modernization

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Description

• We are looking for an experienced professional to fill our Sr. Director - B2B eCommerce Product and Platform Solutions. This is a strategic leadership position responsible for the development, implementation, and management of best practice methodologies and technology services within the Enterprise Infrastructure department, focused on the Pharmaceutical Solutions and Services Business Unit (PSaS). This Service Leader serves as a key technology partner for the PSaS CIO, and focal leader for multi-disciplinary technology initiatives serving this business unit. Reporting to the VP - B2B Ecommerce Experience Technology, this position is responsible for ensuring that technology products and client services are aligned with industry best practices, optimized for efficiency, and positioned to support the organization's strategic goals. The ideal candidate will be a change agent with a deep understanding of technology best practices, infrastructure service management, and a proven track record of leading technology service improvement initiatives.

Key Responsibilities

Software Engineering

• Establish strong relationships across both business and IT leadership; engage and align key stakeholders; establish cadence and agenda for key leadership meetings.
• Develop and maintain professional relationships with third parties, centers of excellence, and owners of various information systems to resolve complex issue and improve service delivery.
• Provide resolutions to a diverse range of complex problems, use judgement within defined policies, laws, programs and practices.
• Manage escalations / appeal from clients in a timely and professional matter while reinforcing company culture / policies and controlling McKesson risk of non-compliance / lawsuit. Guided by PSaS's priorities, create user-centric digital products that can be scaled globally by leveraging the leading technologies, advanced algorithms and latest user research

• Play a pivotal role in software development activities and long-term initiative planning and collaboration across the PSaS organization
• This leader will deliver the end-to-end software development experience, deliver high quality software as part of the DevSecOps process, and have accountability for our business operations
• The leader in this role will provide technical oversight and direction to our software development team to ensure we deliver the best possible software solutions and ensure they are generating value through cost savings or incremental value
• Create the vision and guide a team of engineers to build and support digital products and services
• Develop software development strategy utilizing industry standards
• Create roadmap and timing of implementation of the roadmap based on business requirements and strategy
• Lead multi-discipline, high-performance work teams distributed across remote locations effectively
• As a people manager, build, manage, develop, and mentor a team of engineers, architects and product owners
• Interact with executives across the company to lead the narrative around software engineering
• Establish, maintain, and ensure execution of a de-risking roadmap that is aligned and funded by the CIO
• Partner with sourcing and service owners to develop and manage strategic technology partner and vendor relationships
• Lead the identification, development, and implementation of best practice methodologies. Ensure alignment with industry standards and organizational goals.
• Cultivate continuous improvement in technology services, focusing on enhancing efficiency, reliability, and user satisfaction. Implement strategies to streamline operations and leverage technology to meet business needs.
• Develop key performance indicators (KPIs) to measure the effectiveness of implemented best practices and technology services. Utilize feedback and data-driven insights to drive ongoing improvement.
• Ensure compliance with governance frameworks and compliance controls to ensure adherence to best practices, regulatory requirements, and industry standards within technology services.
• Develop and expand PSaS capabilities through a customer obsessed, services-driven digital solutions platform that leverages data and AI to deliver automated and personalized experiences
• Manage and appropriately escalate delivery impediments, risks, issues, and changes tied to the engineering initiatives to the stakeholders
• Interact with key business partners to recommend solutions that best meet the strategic needs of the business
• Stay informed of market best practice and applicable laws.
• Ensure documentation of process and procedures.

eCommerce

• Lead the development and implementation of PSaS' digital commerce strategy, including e-commerce, headless-commerce, and digital initiatives
• Develop and manage multi-million dollar budgets and lead cross-functional teams to ensure successful execution of the digital commerce strategy
• Provide strategic and tactical guidance to PSaS team members on digital commerce initiatives
• Monitor progress and report results of digital commerce initiatives
• Work closely with PSaS leadership team to ensure alignment with the company's overall strategy and initiatives

Innovation

• Lead application development and workflows bringing to bear data processing, machine learning, generative AI and agentic frameworks
• A strong passion for understanding new technologies and adept at conveying their value to business executives and software development leaders.
• Expertise and in-depth knowledge of IoT-Powered Virtual Hospitals And Telemedicine 2.0 integrated into eCommerce platform;
• Experience and understanding of Virtual Healthcare Assistants

Team Leadership

• Institute, build and maintain trusting relationships with peer group in PSaS to align on, and enable, a consistent and scalable engagement model driving differentiation in the marketplace setting McKesson apart from our competitors. Sharing of best practices and collaboration across teams and subset groupings of customers is imperative.
• Consistently demonstrate I2CARE and ILEAD principles. Hire, lead, mentor, develop and inspire a team of direct reports resulting in a high performing and engaged team. Create career pathing mechanisms into and out of the segment through employee development and empowerment.
• Foster a collaborative and inclusive team environment, encouraging open communication, knowledge sharing and continuous learning through regular team meetings. Manage team performance, lead by example, provide constructive feedback, facilitate IDP development and conduct performance reviews. Effectively manage and resolve all people related issues while ensuring compliance with all company and regulatory policies and requirements.

Minimum Qualifications:

• Bachelor's degree or equivalent experience, typically requiring over 13 years of professional expertise and more than 6 years in varied leadership roles, encompassing skills in planning, communication, organization, and people motivation (or equivalent experience).- Acc to career framework
• Over 10 years in B2B, Direct-to-Consumer, and Marketplace models.
• Proven track record in delivering 5-6 large-scale, high-volume eCommerce transformation programs.
• Expert in people management with years of experience , including at least 2 years of overseeing multiple managers or teams. In-depth knowledge of eCommerce, headless, and Composable Commerce.
• Expertise in developing and managing high-volume, large-transaction microservices architecture-based ordering platforms with API integrations.
• Experience with Azure, Google Cloud, and cloud-specific PaaS and SaaS solutions

Critical Skills

• Experience in building great "products" to encapsulate holistic customer experience and user centric design portal
• Experience in integrating with state-of-the-art Search capability to drive customer engagement
• Experience in Accounts Payable and Accounts Receivable, Subscription channels and modernizing wallets, and payment solutions
• Strong interpersonal skills, ability to navigate through a complex and matrixed organization
• Demonstrated ability to provide thought leadership, think strategically, and influence cross-functionally.
• Outstanding relationship skills with strong executive presence.
• Excellent presentation and communication skills (written and verbal).

Education

• Bachelor's degree in information technology, Computer Science, Business Administration, or related field (or equivalent experience);
• Advanced degree or professional certifications in IT service management or related areas preferred.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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