Temporary Payment Processor

CBE Companies, a global provider of contact center services, has an immediate need for a Temporary Payment Processor and we would LOVE to connect with you about this exciting career opportunity! As a result of exceptional performance and growth in our industry, we are looking for the "Best-of-the-Best" to join our winning team and support both recent and future growth! Why would CBE be a good fit for you?

The Temporary Payment Processor will ensure that all consumer payments are properly safeguarded per FDCPA Company and Client requirements. This temporary position will be responsible for the processing, accurate posting, and reconciliation of all debtors, consumer, and client payments received in any payment form for any day to the appropriate bank account and client/consumer maintenance system.The Temporary Payment Processor will compile and report all unclaimed property assets as required by state law in the required timelines.

Job Details:

Consumer Payment Processing:

• Ensure the proper safeguarding, processing, and depositing of all debtors, consumer, and client payments received for all payment types per company policy and client mandated requirements.

• Provide dual controls for all incoming payments by opening mail in secure room with Administrative Office Support Specialist.

• Daily processing of consumer payments which entails locating the correct account within multiple databases, verifying payment amount, and applying payment to appropriate debt. The types of payments processed include but are not limited to:

  • Mailed in payments

  • Payments forwarded from Attorneys' Offices

  • AutoPay's (Checks by phone)

  • Paycbe.com

  • Prior day exceptions

  • Paid Client (PC) reported payments

  • Returned Checks (NSF)/ Credit Card Chargebacks

• Creation of daily bank deposits, both physical and electronic. Physical deposits require verifying that all cash payments received are accounted for and totaled for deposit. Electronic deposits require the scanning of all check items and uploading of an image file directly to the bank.

• Client specific processing of payments to meet deadlines for month end cutoffs.

• Review and process all operations submitted consumer payment refund requests or stop pay requests to ensure timeline processing meets client requirements and held days for NSF protection.

• PAROR tracking review and verify all paid agency overpayment refunds from client and consumer activity for prior week to ensure any overpayments are processed back to the proper recipient per client / consumer / compliance deadlines and retaining all required documentation for audit purposes.

• Provide guidance to Client Relationship Management team on existing clients and how to process or return recalled, closed, or inactive consumer accounts for proper consumer debt posting in client system.

Reconciliation and Balancing:

• Daily reconciling and recording of all consumer payments and deposits between bank, collection system, and general ledger. Areas to balance include but are not limited to:

  • Lockbox Balancing

  • Credit and Debit Card Balancing

  • Overall Daily Balancing

• Create and post journal entries to general ledger for all payment processing activity for prior business day.

• Reconcile banking activity detail for NSF or chargeback transactions.

• Prepping files and documentation for the balancing of all clearing accounts: Cash, NSF, Credit Card.

• Verify and consolidate refund payable listing for Finance Management approval to print and issue Consumer refund checks from general or client specific trust account and provide Positive Pay file upload as required with Banking portal fraud protection.

Compliance and Reporting:

• Proper management in accordance with company policy and client specific instructions of payments that must be returned to sender. These payments are processed weekly and include but are not limited to:

  • Closed Accounts

  • Paid in Full Accounts

• Must be able to keep up to date on state unclaimed property and reporting for due diligence.

• Reconcile stale checks monthly and ensure checks are cancelled and funds are transferred (if necessary) between trust accounts in the bank.

Overall

• Assisting accounts payable with the weekly vendor check run to print all authorized and approved vendor checks.

• Requires a proactive team engagement in alignment with CBE's Corporate Vision.

• The Company reserves the right to change or assign other duties to this position as appropriate.

• Must be able to perform the essential job duties of the position. Reasonable accommodations will be provided to qualified individuals with disabilities.

Job Requirements:

• 26 hours/week (Monday through Friday); flexible work hours may be available.

• 2-year payment posting / processing, batch processing and reconciliations / balancing, or bank teller experience preferred.

• Proficient system experience with the listed applications: Excel, banking portals, scanning deposit systems, CRM, Microsoft Office.

• Strong attention to detail and ability to effectively multitask.

• Ability to effectively prioritize daily workload to meet task timeline requirements as defined by management.

• Desire to work in a fast-paced environment.

• Ability to work efficiently and accurately within multiple systems.

• Excellent written and verbal communication skills.

• Enthusiasm and willingness to learn.

• Drive for excellence and desire for continuous improvement.

The hourly pay for this position is $18/hour.

CBE Companies is an Equal Opportunity/Affirmative Action Employer. CBE Companies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender (including gender identity and transgender status), genetic information, disability, veteran status or other protected statuses in accordance with applicable federal, state, and local laws.

Background check and drug testing required.