Customer Relationship Associate

Come join our family! Microbac Laboratories is an essential business offering competitive pay and benefits including medical, dental, vision, life insurance, disability, generous paid time off including vacation, holidays and flex-time, a wellness program, referral bonus, tuition reimbursement and more!

Whether you are just starting your career in science or looking to further it, Microbac will put you on the path of an exciting career with room to grow. Quality, safety, giving back to our communities, diversity and inclusion, customer success and employee wellbeing are part of our core culture. We are looking for motivated individuals to join our family as a Customer Relationship Associate.

ABOUT MICROBAC

Microbac serves our clients with the utmost expertise and respect for their market requirements, constraints and challenges. We embody a company-wide commitment to exceptional customer experience, which has been refined over 50 years of trusted, analytical and measurement experience.

Through our network of laboratories, offices, and field services, we have the flexibility to meet the unique requirements for each client, project and scope.

As a privately held third-party testing company, Microbac operates with a commitment to safety, quality and compliance. Our diverse work portfolio includes broad accreditation offerings and tested insights across the environmental, food and nutrition and life science markets.

JOB SUMMARY

Assist the laboratory operations and ensure customer success in a key role in the sample flow process within the Customer Success Department. Sample Receiving/Login Associates engage in a variety of client centered tasks such as receiving and logging in client samples, greeting clients, addressing and routing client questions and concerns, assisting in the creation of reports and addressing other clerical duties. This is an exciting opportunity to begin a career in the laboratory industry and be part of a great team!

MAJOR/ESSENTIAL FUNCTIONS:

• Receive samples from operations staff and/or clients in a professional and courteous manner
• Record sample conditions and document any discrepancies noted upon receipt
• Review chain-of-custody paperwork and compare to samples received for accuracy
• Entry of sample receipt information into Laboratory Information Management System (LIMS)
• Print and affix tracking labels on all containers
• Transfer samples to appropriate custody locations
• Assist with the other Sample Receipt / Custody related duties as necessary
• Assist with cleaning of glassware
• Actively participate in the company's Quality and Safety Program
• Able to lift coolers; up to 50 lbs
• Maintain a clean work environment
• Other duties as required

Minimum Requirements:

• Must be a quick learner and detail oriented
• Must be a team player, but also able to work independently
• Ability to work in a fast-paced environment with an ability to organize and prioritize work
• Basic computer skills
• Strong oral/written communication

WORKING CONDITIONS AND PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may also be made to enable individuals with disabilities to perform the essential functions in accordance with applicable law.

While performing the duties of this job, incumbent is regularly required to use hands and fingers to feel objects, tools or controls. Position requires standing, sitting, walking and reaching with hands and/or arms, talking clearly and/or hearing and understanding. Position often requires climbing, balancing, stooping or kneeling and lifting 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status