Associate Director, Student Disability Services

Student & Campus Life (SCL) inspires transformation in all Cornell students on their journey of individual, academic and personal evolution. Our division is comprised of leading student affairs experts who support our campus on pressing student life matters including public service, health, wellness, social justice, residential living, food services, sports, recreation, career services, and student activities and organizations including sorority and fraternity life. Our nearly 4,000 staff and student employees who make up SCL embrace the opportunity to represent the division and strive for excellence as we shape the Cornell student experience, one interaction at a time.

Cornell Health is a fully accredited ambulatory care center with more than 200 employees, committed to providing integrated and culturally sensitive medical, mental health, health promotion and public health services for the diverse Cornell community. Cornell Health is nationally recognized for innovation and leadership in the development of integrated, cost-effective, and community-based services and campus health initiatives.

Student Disability Services (SDS) works in partnership with Cornell faculty, staff, and students to ensure that all aspects of student life are accessible, equitable, and inclusive of individuals with disabilities. SDS establishes and disseminates criteria for disability services, meets with students to discuss access needs, receives and stores confidential disability documentation to support a student's eligibility for disability services and accommodations, collaborates with faculty and staff regarding essential course and/or program requirements and appropriate reasonable accommodations. SDS provides campus leadership of diversity efforts that promote disability equity and inclusion.

The Associate Director for Student Disability Services leads, manages and facilitates the accommodation determination process for Cornell University, serving undergraduate, graduate, and professional students across the Ithaca and Cornell Tech campuses, as well as the Executive MBA program. This role provides leadership and supervision to the team responsible for evaluating and communicating accommodations decisions, overseeing the development, implementation, assessment and evaluation of the processes and practices of the office. The Associate Director makes decisions regarding office policy and procedures, and receives and responds to grievance submissions.

Success Factors

• Exceptional interpersonal, communication, planning, reasoning, and organizational skills, with an ability to multi-task in a fast-paced, high-volume environment.
• Strong ability to make prompt and sound judgments in sensitive and high stakes situations, consistent with University policy and procedures.
• Demonstrated skills in collaborating with a variety of stakeholders, with a commitment to building and maintaining strong and trusting relationships with various constituents including students, parents, colleagues and university leadership.
• Demonstrated success in program management and coordination, with a drive to continue to find ways to improve systems and services in order to best serve our student population.

While position responsibilities vary, all people leaders are expected to foster a culture of belonging and a psychologically healthy work environment by being trustworthy; respecting all individuals; being flexible; supporting work/life integration as well as healthy boundaries; inviting new ideas, alternatives, and perspectives; speaking up and taking action if others are being excluded or treated inappropriately; and recognizing the contributions of others.

Please note: This position is not eligible for visa sponsorship.

Required Qualifications

• Master's degree in education, counseling, social work or other related field with a minimum of 3 years of experience in determining and facilitating access accommodations on post-secondary educational setting; or equivalent combination of education and experience.
• Thorough knowledge of federal (ADA) and state (NY Human Rights Law) regulations that provide legal framework for disability services for students.
• Demonstrated experience providing direct day-to-day supervision of employees.
• Excellent judgment, discretion, flexibility, and ability to work under pressure in a variety of cultural contexts.
• Knowledge of basic computer programs, such as Microsoft Suite.

Preferred Qualifications

• Demonstrated ability to lead team and oversee departmental mission and related-policy changes.
• 5 or more years of experience in determining and facilitating access accommodations in a post-secondary setting
• Knowledge of Cornell programs and services

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