Creative Operations Assistant

The Zoological Society of Milwaukee is seeking a part-time Creative Operations Assistant to join a fun and talented team of professionals in supporting one of the most cherished community assets - the Milwaukee County Zoo. This role is responsible for processing requests and improving existing processes for the Creative team and stakeholders - enabling the in-house Creative team to successfully deliver on organizational goals.

This role is scheduled to work 12 hours/week.

Employees are eligible to receive a free Zoo Pass up to family level, including parking!

RESPONSIBILITIES

• Maintain/manage the project management system and other tech-stack tools.
• Interface with internal clients and graphic designer team to determine project/client needs and establish timelines.
• Seek continuous improvement to the systems and processes used within the in-house creative team to optimize resources and maximize impact to help the business operate, innovate, and grow.
• Effectively develop and implement change-management strategies that result in high adoption and improved efficiencies.
• Isolate process inefficiencies and bottlenecks, offer solutions.
• Maintain up-to-date technical competencies.
• Complete and maintain all required paperwork, records, documents, and files.
• Plan and execute staff training, both for new employees and ongoing training.
• Complete special projects as assigned.

MINIMUM QUALIFICATIONS

• Bachelor's degree or technical certification in business administration or other related field, plus 1-3 years of work experience.
• Proficiency with project management software required. Familiarity with Smartsheet is a plus.
• Proficiency in Microsoft Office Suite; including Word, Excel and Outlook.
• Ability to manage multiple projects simultaneously and prioritize workflow while still meeting deadlines.
• Experience in a marketing agency/creative environment is a plus.
• Ability to effectively present information with professionalism.
• Ability to provide excellent customer service.
• Excellent verbal and written communication skills.
• Possess strong interpersonal skills.
• Ability to work independently and with others in a highly collaborative work environment.
• Ability to work Monday - Friday, with flexible hours when necessary, including weekends and overtime.
• Must have reliable transportation to the Milwaukee County Zoo.
• Passion for animals and the environment and willingness to support the Society's and Zoo's missions and goals.

The Zoological Society of Milwaukee believes diversity, equity, access, and inclusion (DEAI) are the hallmarks of a robust, vibrant community and have adopted DEAI as foundational to our organizations' priorities and values. A successful candidate will embrace these values and incorporate a similar commitment within their scope of work to foster an inclusive culture that celebrates diversity, which is demonstrated through actions and words. Individuals from all backgrounds and those with diverse lived experiences are welcomed and encouraged to apply.

The Society provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The Zoological Society of Milwaukee is committed to providing access and reasonable accommodation in all its services. If you need accommodation in the application or interview process, please contact our Human Resources department at hr@zoosociety.org.