Clerical Assistant 3

Are you ready to unlock the next chapter of your administrative career? The Department of Labor & Industry is seeking a Clerical Assistant 3 to join the dynamic team at the Bureau of Labor Law Compliance. This position offers you the chance to showcase your skills, performing all work involved in the clerical aspects of the office, ensuring smooth process in case assignments and other general offices duties. Bring your skills and ambition to our team.

In the role of Clerical Assistant 3, your communication skills will be key as you answer incoming phone calls, take messages, and refer clients to appropriate personnel. You will use your knowledge of PA labor laws to answer questions that the Bureau receives through phone calls, emails, and other correspondence, maintaining knowledge of Bureau of Labor Law Compliance operations. You will have the opportunity to review, process, and reply to all correspondences regarding Certificates for Minimum Wage, or applications for permits or waivers regarding the Child Labor Act.

Additional key responsibilities include:

• Processing incoming mail and bills
• Compiling reports
• Navigating SAP software, and other computer support programs
• Inputting and retrieving data from agency databases

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (commonwealth title); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must possess at least one year of experience answering and assisting with incoming phone calls.
• You must possess at least one year of experience providing clerical/administrative support.
• You must possess working experience with Microsoft Office Suite, such as Excel, Word, and PowerPoint.
• You must demonstrate ability to work with professionalism, discretion, and good work ethic.
• You must have solid written and verbal communication skills.
• You must show initiative and problem-solving skills.
• You must be able to perform essential job functions.

Preferred Qualification (not required):

• Bilingual in English and Spanish.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.