Business Operations Lead

The Opportunity:

We are seeking highly skilled and detailed oriented Business Operations Lead to join our dynamic team. In this role, you will bridge the gap between business needs while overseeing the operational efficiency of service delivery.You will be responsible for overseeing the overall operational management of a diverse portfolio of legal business systems. Due to the nature of work performed within this facility, U.S. citizenship is required.

What You'll Work On:

• Onboard new IT applications for extended support, gather background information, and review the engagement model with business stakeholders.

• Serve as primary escalation support line for specified applications managed by business stakeholders.

• Coordinate with cross-functional teams to resolve operational issues and enhance service quality.

• Coordinate decommissions.

• Assist delivery or development team to gather user requirements and develop user stories for new major initiatives.

• Assist with UAT testing and validation to ensure alignment with business requirements and perform system and functional testing for new application enhancements.

• Ensure operational documentation is maintained ensuring processes are standardized.

• Track vulnerability remediation efforts across the service area.

• Gather and report key performance metrics that reflect the health of operations of the service area.

• Manage service requests, incidents, and change management processes to maintain operational continuity.

• Serve as front escalation support line for monitoring specified applications managed directly by business stakeholders.

Join us. The world can't wait.

You Have:

• 5+ years of experience as a business or system requirements analyst, including defining, simplifying, or translating business requirements

• 5+ years of experience with SDLC methodologies and practices, including the creation and review of SDLC documents and artifacts

• Experience with the Agile development methodology

• Experience with SharePoint, Jira, Slack, Teams, Microsoft Office suite, and ServiceNow

• Ability to document business rules and impacted processes or systems and functional and technical specifications to support the development of user stories and or cases

• Ability to grasp new concepts quickly, comprehend the intent of a client's needs, and help shape and form the solution by leveraging team capabilities

• Ability to monitor system dashboards and balance priorities to execute operations support processes independently

• Ability to accurately follow and manage updates of existing Standard Operating Procedures (SOP)

• Bachelor's degree in an Information Technology field

Nice If You Have:

• Experience with general legal or employee case management, disclosure management, and other legal or security operations tools

• Exposure to IBM Case Management

• Ability to manage schedules and tasks for implementations, deployments, and operations

• Ability to understand how various systems interact with each other

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.