Senior Client Services Supervisor

Company:

Want to work for a company with unparalleled financial strength and stability that offers "large company" benefits with an exciting, friendly, and "small company" atmosphere? Our companies, as members of the Berkshire Hathaway group of Insurance Companies, provides opportunities for professionals interested in just that.

The Senior Client Services Supervisor is responsible for providing first level customer service support. This includes supervising, training, and coaching a staff on billing, first reporting of claim, software application technical issues, basic usage of retail software products, and other customer service processes related to National Indemnity Company and Berkshire Hathaway Homestate Companies property and casualty operations.

This position will be with National Indemnity Company in Omaha, NE, and eligible for hybrid after six months on site. This position is NOT ELIGIBLE for employment visa sponsorship of any kind.

What will you do?

• Responsible for supervising, answering questions and assisting in the instruction with others pertaining to billing, first reporting of claim, software application technical issues, basic usage of retail software products, and other customer service processes related to property and casualty operations.

• Directs and trains staff on key job duties, answers questions and assists in the instruction with others in the customer service processes and underwriting related activities relating to commercial lines of insurance policies for the property and casualty operations.

• Answers questions and supervises others in handling first level technical issues related to direct bill, binding, and basic usage of the Company's rating and policy servicing products for retail agents.

• Participates in various customer service and claims reporting processes. Supervises, answers questions, and/or performs the daily workflow transactions.

• Reviews customer service interactions and monitors the performance of staff personnel for quality assurance purposes.

What are we looking for?

• Bachelor's degree in related field or equivalent work experience

• Three or more years related work experience

• Ability to perform basic math

• Proficiency with Personal computer related software such as Microsoft Office Suite of products.

Preferred Knowledge

• Principles of finance, business, statistics, and insurance

• Insurance industry and marketing techniques

• Knowledge of commercial automobile and property rating and policy coverages and endorsements

• Company guidelines on acceptability and profitability for applications/accounts/policies

• Understanding of Insurance coverages and rating and insurance products (preferred)

Who would excel in this role?

• Someone who has the desire to provide excellent customer service

• The ability to communicate with all levels of the organization and with Agents through both oral and written communication means.

• Can complete through documentation processes

• Someone who enjoys working independently as well as with a team of others

• Someone who will organize their time and resources and handle multiple high priorities simultaneously.

• Has the ability to identify problems, research and evaluate alternatives, make recommendations, make decisions, train personnel, and organize workflow

• Strong ability to delegate, plan, prioritize, and meet deadlines

• Can provide strong training to others in work procedures

• Someone who will respond well to demands on time and resources

• Has a strong desire to work with detail with accuracy

We want you to be involved! We offer Employee Resource Groups for volunteering, connecting with others, social gatherings, and professional development. We also regularly seek employees input through companywide surveys.

We care about your health and wellbeing! Our Wellness program is integrated into the Company culture with an online wellness portal that offers a year-round, one-stop-shop to manage and track all areas of health, our Omaha office boasts a complimentary state-of-the-art onsite fitness center, and a robust wellness program.

Benefits, Perks and more! We offer retirement and savings plan with immediate enrollment with 100% employer match up to 5%, Medical, Dental and Vision for regular, full-time employees and eligible dependents, a dedicated Learning & Development program for employees to grow personally and professionally, 100% upfront Educational Reimbursement program, subsidized downtown parking, competitive time off policies including parental leave, an Employee Assistance program and much more!