Mortgage Production Manager

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JOB FUNCTION / SUMMARY:

This position is primarily responsible for managing a group of Mortgage originators within a Region; establishes and monitors production goals; coaches and motivates the origination staff; manages the Mortgage Division's relationships with the other lines of business within the Region by performing the following duties.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Manages and/or supervises a group of originators and assist in the recruiting and development of the Originators within the Region
• Establishes and monitors production goals
• Responsible for coaching and motivating the origination staff to achieve set production goals through weekly, monthly and quarterly sales production meetings.
• Assists in organizing and supervising the local marketing efforts
• Manages the Mortgage Division's relationships with the other lines of business within the Region
• Functions as the primary contact for external organizations such as the local Board of Realtors, the local Builders Association and the local Mortgage Bankers Association
• Responsible for the origination staff within the Region achieving their production goals
• Assists the origination staff with improving industry, product knowledge and sales ability
• Proactively develops and maintains a good relationship with other lines of business within the bank and with external referral sources such as Realtors and Builders
• Responsible for working with the Mortgage Operations Team to ensure service level times are meet on origination, processing, and closing.
• Keeps current on all developments, applicable laws and regulations within mortgage field.
• Directly supervises 10 to 15 Mortgage Originators within Region ; Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws; Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

MINIMUM REQUIRED EDUCATION, KNOWLEDGE & EXPERIENCE:

• Bachelor's Degree in Business or Marketing
• 5+ years of experience in Mortgage Origination
• Advanced knowledge of Trust administration and operations.
• Thorough understanding of the banking industry and operations.
• Advanced knowledge of regulations applicable to the trust industry.
• Handles complex assignments and projects
• Detail orientated with strong analytical skills
• Strong oral and written communication skills
• Ability to work with minimum supervision
• This position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment you will be required to either register on NMLS or re-register and move your previous registration. Your continued employment in this position is contingent upon successful registration immediately after your start date and annual renewal of your registration thereafter. In addition, information obtained during the registration process may impact your employment.

CORE COMPETENCIES

The company has identified a set of core competencies that are vital to our business achieving a competitive advantage and delivering a unique value to our customers. These competencies are the capabilities each and every associate must exhibit through commitment and demonstration to fulfill this competitive advantage.

Each associate must be committed to:

• Business Ethics: carrying out the business as per self-acknowledged moral standards
• Organizational Support: supporting the company's goals and objectives
• Quality & Quantity: accuracy and completeness while striving for increased production
• Safety & Security: adheres to the banks policies and procedures and reports abuse

Each associate must demonstrate:

• Adaptability: embracing change as the work place changes; managing competing demands and unexpected events; enthusiastically accepting challenges.
• Dependability: takes a conscientious and reliable approach toward work
• Initiative: proactively initiates positive change, ready to take independent action, make decisions and prepares in advance
• Professionalism: approaches work and fellow associates with a behavior, attitude and image that portrays respect, trust, courtesy, empathy and integrity.
• Diversity: treat all people with respect and honor along with sensitivity to cultural differences.

POSITION SPECIFIC COMPETENCIES

• Addressing Conflict-Views conflict as an opportunity and doesn't avoid difficult issues; resolves conflicts timely, addresses issues directly and seeks solutions
• Coaching & Developing-Communicates expectations clearly and provides constructive feedback; actively promotes associates' self-development
• Implementing the Vision-Sets the vision into motion through workable implementation plans; aligns daily business drivers with the company's strategy
• Promoting Diversity-Treats all people with respect, and sensitivity to cultural differences; encourages different ideas, approaches, and viewpoints

ESSENTIAL MENTAL & PHYSICAL REQUIRMENTS:

• Ability to work under stress and meet deadlines
• Ability to operate a keyboard if required to perform the essential job functions
• Ability to read and interpret a document if required to perform the essential job functions
• Ability to travel if required to perform the essential job functions
• Ability to lift/move/carry approximately 20 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

DISCLAIMER

This job description is only valid as of the date it was revised. Please contact the HR Compensation Department to obtain the latest version. Information contained herein should be treated as confidential to Hancock Holding Company.

NOTHING IN THIS JOB DESCRIPTION RESTRICTS MANAGEMENT'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBLITIES TO THE JOB AT ANY TIME

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.