Sr. End User Computing Engineer

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

The Senior End User Computing (EUC) Specialist at Rivian will be responsible for managing end-user computing services, including device lifecycle management, image and patch management, software deployment, and VDI environments. The role also involves supporting AWS infrastructure and improving end-user onboarding and training processes. This position requires collaboration with cross-functional teams to ensure efficient IT solutions and a seamless end-user experience. Strong technical skills, attention to detail, and effective communication are essential to support Rivian's IT operations. This position will be located in Normal, IL and will report to our End User Computing/Services Manager

• Focus specifically on the management and ownership of Windows Devices in the manufacturing/OT environment, while understanding the unique and business-critical functions of these devices.
• Strive for improvements in stability, uniformity, automation and efficiency that will result in maximum uptime of devices.
• Help develop Rivian's strategy around MES End User Computing Services including, Device management, image management, patch management,software deployment, software lifecycle management.
• Develop improved processes for Device Onboarding (via enhanced Imaging/scripting, etc.).
• Ensure patches/software updates are thoroughly tested before deployment.
• Manage and maintain positive working relationships with vendors.
• Provide 3rd level support for end-user equipment.
• Document new processes/procedures and train L1 staff to carry out those tasks.
• Work with Computing Services/Network/Security/Service Desk Manager to deliver best-in-class IT to the Rivian workforce.
• Work with Rivian Manufacturing and Engineering teams to design state-of-the-art IT solutions.
• Manage communications with a diverse set of stakeholders effectively.
• Manage AWS infrastructure and resources as part of end-user computing solutions.
• Manage Omnissa/VMware Horizon Virtual Desktop Infrastructure (VDI) environments and ensure optimal performance for end-user workstations.

• 5+ years of relevant experience
• Demonstrated experience with tools such as SCCM, Dell KACE, MDT, or other system management tools.
• Demonstrated experience with ServiceNow is a Plus.
• Strong communication skills (written and verbal) with the ability to build strong positive relationships.
• Strong Customer Service mindset.
• Windows 10/11.
• Experience implementing new technology and management tools.
• Hands-on experience with AWS cloud services and management.
• Experience managing and maintaining Omnissa/VMware Horizon VDIs.

Top Important Skills/Responsibilities:

• 5-8 years experience in Intune.
• 5-8 years experience configuring Windows Auto-Pilot.
• 5-8 years group policy management experience
• 1-2 years experience in VMWare VDI Environment.

Salary Range: $89,900 - $112,400 (actual compensation will be determined based on experience, location, and other factors permitted by law).

Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.