Financial Advisor Assistant

About Gulf Winds

Gulf Winds Credit Union offers innovative financial tools that give our members freedom to live life with their finances under control. Since our founding in 1954, we have grown from a single branch in Pensacola, Florida, to a regional institution with over $1 billion in assets and 83,000+ members across Florida, Alabama, and Georgia. From daily banking needs to investment services, our members aren't treated like an account number, but as part of the family.

Our Values

We are guided by our core values of Integrity, Care, Growth, and Innovation and are dedicated to our members, our community and each other.

Integrity
We own our decisions and actions by doing the right thing, learning from our mistakes, and taking responsibility.

Care
We help members meet their goals by listening to understand and offering the best solutions, placing kindness above all else.

Growth
We set ambitious goals, provide personal development opportunities, and encourage results.

Innovation
We challenge the status quo to enhance the member's experience and solve tomorrow's challenges today.

Working at Gulf Winds

Working at Gulf Winds is not just a job, it's a career. We're hiring collaborative, motivated people who want to love what they do. We are forward-thinking and family oriented. We recognize and reward excellent member service and have fun while working hard. When you join the team, you can expect:

• Open and transparent communication with your leaders
• Consistent coaching and opportunities to improve performance.
• Collaborative and team-focused environments
• Short and long-term professional development
• Opportunity to participate in cross-functional projects.

With you on our team we can achieve our vision of becoming the leading and most trusted credit union on the Gulf Coast.

Job Description

Role:
The primary function of this position is to support the daily operations of the Wealth Management Division. This position contributes to the increased generation of commission and fee revenue by helping Financial Advisors support Clients with efficient, quality service. This position is responsible for assisting the Director of Wealth Management and other Financial Advisors in ensuring the branch follows all industry regulations. The Financial Advisor Assistant adheres to and embodies Gulf Winds' Vision, Mission, and Values. The person in this role does not provide investment advice.

Essential Functions & Responsibilities:

Interacts daily on the phone, through email, and in person with prospective and existing clients, including handling client issues relating to all client services provided by the department. Manages referrals, schedules events prepares client proposals and updates investment strategies with the direction of Financial Advisors.

Supports the daily operations by following up on client documentation, preparing letters, forms, and spreadsheets to assist with servicing existing clients and prospecting for new clients, and ensuring required client paperwork is current with firm and industry requirements, rules, and regulations.

Researches and resolves client issues in cooperation with support staff and back-office partners. Acts as onsite dedicated service expert in a wide range of client issues.

Assists in scheduling the ongoing training of employees on Wealth Management products and processes.

Assists with compliance in all areas, including branch signage and placement.

Assists with marketing efforts, including client events, seminars, flyers, signage, etc.

Performs other job-related duties as assigned.

Performance Measurements:

1. Professional, accurate, timely service and support are provided to all members, clients, and associates.
2. All transactions and documentation are completed in compliance with all applicable regulations.
3. Practices and procedures follow current rules and regulations.
4. Assigned responsibilities are carried out accurately and timely.
5. Files and records are maintained in accordance with applicable rules and regulations.
6. Complies with all applicable rules, regulations, procedures and policies, including but not limited to BSA, OFAC and Physical Security.

Knowledge and Skills:

Experience: One year to three years of similar or related experience. Experience in the Financial Services Industry is a plus.

Education: A high school education or GED.

Interpersonal Skills: Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important, and fostering sound relationships with other entities (companies and/or individuals) becomes necessary. It often requires the ability to influence and/or sell ideas or services to others.

Other Skills: Ability to read, write, comprehend, and speak English clearly.

Demonstrated ability to work independently and provide a high level of customer service.

Demonstrated ability to organize, manage, and track multiple detailed tasks and assignments in a fast-paced work environment.

Demonstrated ability to use mathematics to process account and transaction information.

Normally expected to work between 8:00 a.m. and 5:00 p.m. but may be required to work nights and/or weekends.

Must adhere to safety rules and regulations

Physical Requirements: This role requires sitting at a computer for most of the day. This role would also require the ability to file files, open filing cabinets, and bend or stand as necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Work Environment: The position is based in-office in our Pensacola, Florida market, operates primarily in an office setting, and routinely uses standard office equipment such as computers, printers, and phones.

This position requires consistent presence in the office to collaborate with team members and fulfill job responsibilities effectively.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Gulf Winds is an Equal Opportunity Employer. Drug Free Workplace.