Clinic Coordinator

The Semel Institute for Neuroscience and Human Behavior is seeking to hire a full-time Clinic Coordinator to join the Department of Psychiatry. You will be responsible for monitoring the Psychiatry Outlook mailbox for scheduling requests. Primary duties include:

• Front desk duties (triage calls, greet and check-in patients)
• Responsible for patient interviewing and encounter registration
• Obtaining all financial and demographic information from patients
• Accurately encounter patients utilizing proper Care Connect functions
• Explaining in the NPBHS procedures and necessary information to patients including required authorization and estimated liability
• Verifying insurance benefits and accurately record benefits for finance review
• Reviewing accounts for change in status and re-verify benefits and/or authorization
• Scheduling and confirming patients appointments
• Other duties as assigned

Salary: $29.42/hr - $42.14/hr

Knowledge of basic psychiatric terminology

Previous experience in a medical office setting

Knowledge of NPBHS and Medical Enterprise supported services, Care Connect (EPIC) systems (preferred)

Working knowledge of Medi-Cal, HMO's, PPO's, third party payors, etc., authorizations and eligibility requirements and regulations

Knowledge of Microsoft Word, Outlook e-mail and basic knowledge of PC applications

Skill in performing basic arithmetic

Ability to work independently and exercise appropriate decisions with minimum supervision

Strong communication skills to interact with persons of various social, cultural, economic, and educational backgrounds

Experience in working as part of a team, establishing and maintaining cooperative working relationships with all staff members, management and the public

Skill in organizing and prioritizing assignments