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Specialty Services Technician

Steris Corporation
life insurance, paid time off, paid holidays, tuition assistance, 401(k), company vehicle
United States, California, San Diego
Feb 06, 2025

Specialty Services Technician
Req ID:

47987
Job Category:

Service/Technical Services

San Diego, CA, US, 92101


Workplace Type:

Remote

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.


Summary

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

The Specialty Services Technician acts as Trusted Advisor to STERIS Customers in service of cleaning large hospital sterilizer equipment, as part of a high performing team. The Technician provides on-site cleaning services and simple maintenance on complex mechanical, electro-mechanical and electronic units in a high stress healthcare environment.

The Technician pro-actively interacts and communicates concerns, updates, repairs, and service enhancement opportunities with Customers, Field Service partners and contract administration team.

What You Will Do as a Specialty Service Technician

  • You will be accountablefor Customer satisfaction as a first point of contact through pro-active, professional communication and commitment to resolving Customer's issues/problems expediently.
  • You will communicates effectively and proactively with Customers on preventative cleaning needs, and associated scheduling and equipment details (arrival, service status, completion, next steps). Establishes and maintains rapport with the Customer and other key decision makers to promote Sterilizer services.
  • You will perform sterilizer cleaning function including changing required chemical ingredients; making adjustments to necessary chemicals; monitoring the cleaning process; maintaining appropriate pressures; maintaining and repairing the chamber cleaning equipment; handle, transport, and dispose of chemicals used in chamber cleaning according to safety protocols.
  • You will work closely with the Scheduling Team, Supervisor and Customer to plan efficient service routes within assigned territory, and adhere to all coverage, and service standards.
  • You will troubleshoot and consult proper contact for any observed issues with equipment and systems components.
  • You will utilize company-issued smart phone, laptop, and related software to perform administrative tasks, including required documentation and reporting.
  • You will be responsible for Company vehicle, equipment, and supplies and parts inventory, including appropriate maintenance and escalation of issues for safe, effective operation.

The Experience, Skills, and Abilities Needed

Required



  • High School Diploma or GED
  • 3 years of work experience, at least 1 year of which must be technical or service-related work (mechanical, electrical, plumbing, HVAC, construction, automotive etc.). Customer service experience is also required.
  • Associates degree, or related certifications or military experience, may be considered towards minimum years of work experience.
  • Valid driver's license.
  • Ability to work flexible hours (mostly outside "normal business hours," including overtime and weekends), with up to 75% travel overnight.
  • Demonstrated proficiency with basic computer skills, smart phone use, etc.
  • Excellent interpersonal and Customer communication skills.
  • Strong organizational and problem-solving skills
  • Ability to work independently without supervision



Preferred



  • Field Service experience.

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

Here is a brief overview of what we offer:



  • Extensive hands-on training and development
  • Career progression path with growth and training opportunities
  • Competitive pay
  • Overtime opportunity
  • Annual merit review and incentive plans
  • Uniforms and all necessary tools provided
  • Business travel and all related expenses paid
  • Medical, vision, prescription, dental and life insurance
  • 401(k) with a company match
  • Paid time off that accrues from day one and paid holidays
  • Tuition assistance



#LI-Remote

Pay range for this opportunity is$44,500.00-$62,212.50.This position is eligible for bonus participation and comission.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits:

STERIS Benefits

STERIS is an Equal Opportunity Employer.We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.



Req ID:

47987
Job Category:

Service/Technical Services
Location:


San Diego, CA, US, 92101


Workplace Type:

Remote

Life at STERIS


STERIS Sustainability




Nearest Major Market: San Diego



Job Segment:
Maintenance, Chemical Research, Electrical, HVAC, Plumbing, Manufacturing, Engineering, Operations

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