Customer Service Representative

Dana is seeking a dynamic candidate to serve as a first point of contact for our customer base. The Customer Service Representative is responsible for all aspects of the customer experience. This individual will gain excellent experience and understanding of the entire sales process by working with outside sales, and members of the internal teams to grow existing customers and create new ones while providing supply chain and logistics support.

Essential Duties and Responsibilities:

• Provide inside support for customers.
• Provide inside support for outside Salesmen
• Process customer purchase orders into ERP system and provide corresponding sales order confirmations back to the customer
• General phone support
• Provide part books
• Provide quotations as requested (Part and Unit Quotes)
• Develop a strong work relationship with the customer/supplier contacts and internal teams
• Work with Purchasing and Production Planning to fulfill cost and delivery requests, supplier purchase order statuses and order changes and expedite requests as needed

Qualification/Competencies/Position Requirements:

• Mechanical aptitude preferred. Knowledge of Power Transmission and Fluid Power products is a plus.
• Knowledge of the Distribution Industry (Hydraulic, Pneumatic, Fluid Power, Electrical, Motors, Motion Control, Material Handling, and Bearings) preferred.
• Experience of Customer relationship Management (CRM) platforms. Familiarity with Sales force and SAP preferred.
• Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.

Education and Experience:

• Minimum of a High School Diploma/GED
• College degree in a technical discipline preferred
• Proven Customer Support experience

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.

Physical Demand:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.