Services Resource Advisor

CDW
United States, Illinois
Mar 05, 2025
Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Job Summary: The Services Resource Advisor is integral to the success of engagements resourcing at CDW. The role is responsible for collaborating with Sales, Services Delivery Managers, and Services Resources in the areas of project fulfillment, system updates, reporting, and overall coordination of daily tasks. What you will do: Support and assign teams of Consulting Professionals to deliver best-in-class customer experience and achieve operational excellence Drive future business by planning for operational needs and matching resource demand with supply/capacity Qualify business opportunities internally and externally to determine viability Identify and overcome internal and external hurdles in the business that are hindering the sales process and develop creative solutions/roadmaps to overcome obstacles Accountable for understanding project skills, specifications, and customer goals as they relate to resource assignments Attain revenue and gross profit growth targets within supported verticals Monitor capacity across capability areas on an ongoing basis, and proactively work to re-balance professionals who are above / below utilization targets Communicate with project team on customer requirements Work with additional groups within the organization to maximize the team's utilization, and gain the most margin Build and maintain an ecosystem of services suppliers to provide additional resources as needed Responsible for continuous process and resource management improvement What we expect of you: Bachelor's Degree and 3 years of relevant professional experience, such as Project Coordination, Business Operations, Technical work or similar, OR7 years of relevant professional experience, such as Project Coordination, Business Operations, Technical work or similar Strong independence and ability to influence others Demonstrated ability to balance multiple priorities simultaneously with a high attention to detail Strong organizational skills with a track record of meeting deadlines and the ability to adapt to the changing needs of the business Excellent written and verbal communication skills with the ability to effectively articulate information and interact Proven ability to build relationships and trust within a workforce and leadership teams, take initiative, and exhibit solid analytical capabilities History of successfully coordinating complex projects, with multiple facets and stakeholders An eagerness to continually learn new technology and keep pace with an ever-changing industry Desire to apply thought leadership and nominate effective change to current workflows Motivated to produce and achieve successful outcomes for the business Decisiveness and good judgment to address pressing project matters when time is limited Hands on experience with workflow and/or resource management tools, a plus Experience in resourcing teams based in multiple locations, a plus Prior experience working within an IT or consulting environment, a plus Pay range: $ 68,500 - $ 95,700 depending on experience and skill set Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials About us: We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, genetic information, gender, sexual orientation, gender identity, citizenship status, protected veteran status or any other characteristic protected by law. We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.