Field Service Representative - Virginia

ARxIUM
paid time off, 401(k)
United States, Virginia, Virginia Beach
Feb 07, 2025
Join the Future of Pharmacy Automation with ARxIUM! Who We Are: ARxIUM is a leader in pharmacy automation, offering innovative hardware and software solutions globally. With over 20 years of experience, we serve customers in North America, Europe, and Asia, and operate in Winnipeg, the Chicago area, and remotely across North America and Europe. What We Offer: Competitive salary Medical/RX/Dental/Vision benefits Healthcare and dependent care FSAs Company paid Life/ADD insurance Company paid STD plans Company paid EAP plan Opportunity to participate in the company 401k plan with employer match Educational assistance Flexible work schedule Generous paid time off Employee referral program About The Role: The Field Service Representative (FSR) provides the front line interface of ARxIUM systems to the customer. The FSR, under minimal supervision, and with broad scope of responsibility, performs field service activities involving the installation, maintenance, repair and modification of ARxIUM systems at a customer facility. The FSR must have excellent, customer centered, communication skills. Candidates must be close toDelaware, Maryland, or Virginia. Who We're Looking For: Diploma or degree in a technical field including, but not limited to: mechanical, electrical, computer, biomedical. 7+ years of direct field service (or equivalent) experience troubleshooting and repairing computerized electro-mechanical systems. 7+ years of experience working in a service capacity with direct customer interaction. 5 - 7 years Direct Electronic and mechanical Military experience in leu of degree. What You'll Be doing: Perform all software and hardware preventive and corrective maintenance. Ensure that all devices sold by ARxIUM are operating and functional whether they are serviced by the original manufacturer or by ARxIUM personnel. Monitor and support 3rd party resources to complete emergency break fix service calls. Works with the facility to schedule appropriate downtime for preventive and corrective maintenance. Provides a summary of work performed at the frequency and detail required by the facility to document the servicing of the system. Facilitates company to company interactions and takes responsibility for relationship between ARxIUM and the facility. To the necessary extent permitted by Service agreements or warranty conditions, makes recommendations on improving reliability and or serviceability of the system; makes recommendations to the facility for on-site parts required; and makes recommendations for improving customer processes. Responsible for timely and accurate completion of all paperwork and reports. This includes ticket updates and closures, expenses, timesheets and other administrative requirements. Responsible for following up on open issues, tickets and escalations. Each FSR will be assigned certain sites, which could include RIVA, OptiFill, or other Arxium supported equipment. Ability to travel on short notice is required. A normal work week will be Monday to Friday, 40 hours per week. Preplanned service calls outside of normal business hours may be required to accommodate user schedules, ex: preventative maintenance may be conducted during the evening. Unplanned service calls outside of normal business hours may be required to support 24/7 customer operations. Please note that candidates need to be eligible to work in the U.S. now and in the future without ARxIUM sponsorship for an employment-based visa. ARxIUM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status or other characteristics protected by law. If you are a job seeker and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone or via e-mail. In order to appropriately assist you with an accommodation, we ask that you please specify the assistance needed. The dedicated voicemail and e-mail options are reserved only for applicants needing accessibility assistance or an accommodation in order to apply for a job with us. To request an accommodation by telephone, leave a message at 1-847-808-2600. To request an accommodation by e-mail, send a message to[emailprotected] Take a look at your potential career with ARxIUM and apply today. WE would love to meet you!