IT Support Technician

The UVA School of Continuing and Professional Studies is seeking an IT Support Technician to join our team in Charlottesville, VA. This in-person role is vital in supporting staff, faculty, and students with technical issues, training on new technologies, and maintaining our technological infrastructure. This position will report to the IT Manager at SCPS.

• Provide front line helpdesk support for staff, faculty, and students.
• Diagnose and resolve technical issues related to hardware, software, and network systems.
• Offer training to staff and faculty on various technologies and IT systems.
• Support Zoom rooms, classrooms, and meeting rooms to ensure smooth operation.
• Participate in building and maintaining IT systems.
• Research and recommend new technologies to improve our IT capabilities.
• Collaborate with central IT and external vendors to resolve issues.
• Other duties as assigned.

• Proven expertise in troubleshooting technical issues.
• Experience with helpdesk or ticketing platforms.
• Familiarity with JAMF Pro or other IT management software is a plus.
• Strong communication skills and the ability to work effectively with various stakeholders.
• Ability to occasionally travel and lift up to 50 lbs.

This position will be based in Charlottesville, VA, at Old Ivy Hall. The role requires in-person attendance to effectively support our community.

We are looking for a dedicated and skilled IT Support Technician who is eager to contribute to our mission of providing exceptional continuing and professional education to the Commonwealth and beyond. If you meet the above qualifications and are passionate about technology and customer service, we encourage you to apply.

This is a full-time, benefited position with UVa. Employees benefits package highlights include:

• 22 days of paid time off, increasing with service; 13+ paid holidays each year, in addition to paid time off
• Parental and Community Service Leave
• Health plan with options to meet healthcare and financial needs available immediately
• Competitive retirement benefits
• Tuition and professional development benefits after six months of employment
• Employee wellness program featuring activities to earn up to $500/year.

To Apply:

Complete an application online and attach:

1. Cover letter to include your interest in the position and your knowledge, skills, abilities, and experiences

2. Resume or CV

PROCESS FOR INTERNAL UVA APPLICANTS: Please apply through your Workday Home page, search "Find Jobs", and search for R0069397

PROCESS FOR EXTERNAL APPLICANTS: Please visit UVA job board: https://jobs.virginia.edu/us/en/ and search for R0069397

***Please note that you MUST upload ALL documents into the CV/Resume box. Applications that do not contain all of the required documents will not receive full consideration. ***

For questions about the application process, please contact Bill Crane Xer5ff@virginia.edu

For more information about UVA and the Charlottesville community please see www.virginia.edu/life/charlottesville and https://embarkcva.com/

Anticipated Hiring Range will be commensurate with education and experience. This position will remain open until filled. This position will not sponsor applicants for work visas. The University will perform background checks on all new hires prior to employment.

MINIMUM REQUIREMENTS

Education: Bachelor's degree in Computer Science, MIS, Computer Engineering or related discipline
Experience: At least three years of experience. Relevant experience may be considered in lieu of a degree.
Licensure: None

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician's Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.