IT Support Technician

SES-Government Solutions
parental leave, 401(k)
United States, Florida, Melbourne
Feb 08, 2025
Job ID:111148 Leonardo DRS, Inc. is an innovative and agile provider of advanced defense technology to U.S. national security customers and allies around the world. We specialize in the design, development and manufacture of advanced sensing, network computing, force protection, and electric power and propulsion, and other leading mission-critical technologies. Our innovative people are leading the way in developing disruptive technologies for autonomous, dynamic, interconnected, and multi-domain capabilities to defend against new and emerging threats. For more information and to learn more about our full range of capabilities, visit www.leonardodrs.com. Job Summary As an IT Support Technician, you will support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required. Job Responsibilities * System Support & Maintenance: Install, diagnose, repair, maintain, and upgrade hardware and equipment to ensure optimal workstation performance. Troubleshoot issues promptly and provide end-user training as needed. * Service Request Management: Respond to service calls, prioritize requests, and resolve PC and hardware issues. Analyze and diagnose complex problems, recommending and implementing solutions. * Hardware & Software Management: Install, configure, test, maintain, and troubleshoot workstation software, hardware, and networking peripherals. Maintain an inventory of IT assets, tracking hardware failures and repairs. * System Performance & Improvement: Monitor PC performance, provide reports, and recommend upgrades or repairs. Perform routine system maintenance and escalate vendor service calls when necessary. * Research & Procurement: Conduct research on computer products, evaluate options, and write technical specifications for purchases. Maintain knowledge of hardware contracts and coordinate installations. * Security & Best Practices: Implement systems based on industry best practices to meet business objectives, ensuring data and network security. Qualifications Associate's degree in business administration, management information systems, mathematics, information technology, computer sciences, a related field, equivalent experience or associate level vendor certification(s) Education or knowledge of the principles, methods, and techniques used in troubleshooting and support Understanding of principles, methods, and techniques used in all phases of installation, administration and maintenance of IT and business systems and Commercial Off-the-shelf (COTS) applications Two (2) to five (5) years of directly related experience in IT support Certification(s) (e.g., Network +, A+) are preferred for relevant systems Strong verbal, written and interpersonal communication skills Ability to work independently as well as cooperatively in a team-oriented environment Ability to successfully interact with all levels of management, other IT professionals and end-users Strong analytic and problem-solving skills Is open and responsive to change and demonstrates a commitment to the process of continuous improvement by identifying and responding actively and with sensitivity to the needs of all customers Taking care of our people is a top priority at Leonardo DRS. We are proud to offer competitive salaries and comprehensive benefits, including medical, dental, and vision coverage, a company contribution to a health savings account, telemedicine, life and disability insurance, legal insurance, and a 401(k) savings plan. We champion wellness programs that focus on physical, emotional, and financial well-being. We develop our talent by offering programs and activities to support career-growth, professional development, and skill enhancement. And we understand there is more to life than work, and the importance of offering flexible work schedules with our 9/80 program, competitive vacation, health/emergency leave, paid parental leave, and community service hours. *Some employees are eligible for limited benefits only Leonardo DRS, Inc. and its subsidiaries provide equal opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.