Modern Workplace Engineer

Do you envision finding a meaningful role with an inclusive and compassionate team? At Children's Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.

Children's Mercy is in the heart of Kansas City - a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children's health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.

The Modern Workplace Engineer participates in the planning of the endpoint strategy and design, along with providing engineering-level support, technical expertise, planning and recommendations for client endpoint supporting technologies, applications, and system management tools in response to CMH's needs. Modern Workplace Engineer acts as a Level 4 Engineer and works with internal IT teams to successfully deploy and maintain applications, operating systems and print services across CMH. Engineer implements infrastructure solutions in support of the Desktop, VDI, and MDM environments that provides value-added services and enables CMH to meet industry-best-practices for management and security (e.g., virtualization solutions, anti-virus, personal firewalls). Modern Workplace Engineer is consulted on desktop solutions and products including hardware standards and lifecycle strategies for desktops, laptops, operating systems, VDI infrastructure, core builds and standard shrink-wrapped software such as Microsoft Office.

This is a daytime, Monday-Friday role with rotating on-call responsibilities. The incumbent should live in the KC area and be available for onsite meetings as needed.

At Children's Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.

Additionally, it's important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children's Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.

Participates in the design, selection, and implementation of Modern Workplace Engineering systems:

Maintains a high level of technical competency, keeping up to date on current issues and trends surrounding infrastructure systems, and through the periodic reevaluation of current methods to identify possible areas for improvement.
• Evaluates and recommends new hardware and software to support on expanding infrastructure and be responsible for system capacity planning.
• Participates in projects as required to implement new solutions.
• Participates in defining and maintaining roadmaps of technologies and solutions.

Manages the overall health and performance of the Modern Workplace Engineering systems:

• Administers and maintains the hardware and software systems that make up the Modern Workplace Engineering systems. This includes activities such as the deployment, configuration, and maintenance and monitoring of active endpoints; utilizes tools, techniques, and experience to resolve issues with prompt, complete, and courteous service.
• Proactively monitors health of systems/assignments and takes corrective action when issues are discovered.
• Utilizes scripts, automation, tools, or procedures for proactive and reactive resolution of monitors or health events.

Creates and maintains accurate documentation:

• Prepares documentation for endpoints, systems, projects, and connections including drawings, diagrams, baselines, detailed change management documentation, instruction sheets, best practices, and security settings.
• Participates in knowledge transfer or working sessions to cross-train with other technical resources.

Provides friendly, concise and informed technical support:

• Uses technical and communication skills to provide project assistance and technology solutions. Serves as an expert technical resource by advising and assisting departments with infrastructure related issues.
• Completes tasks with a positive attitude.

Maintains technical competency:

• Reviews news sources and other technical content for relevant information; attending seminars and training pursuant to maintaining a knowledge of technologies in use at the hospital and working with other teams within the hospital to maintain knowledge of systems and applied practices.

• Bachelor's Degree plus 3-5 years experience. Bachelor's degree in Computer Science or related field of study, with a minimum of 3 years of verifiable professional experience. The theory and advanced problem-solving skills for this role should be acquired either through post-secondary education ,or through more extensive on-the-job experience. OR
• High School diploma, or equivalent, OR Associate's degree and 7 years' experience. The theory and advanced problem-solving skills for this role should be acquired either through post-secondary education ,or through more extensive on-the-job experience.
• MD 101 Preferred.
• MS 101 Preferred.

The benefits plans at Children's Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.

Our pay ranges are market competitive. The pay range for this job begins at $39.59/hr, but your salaried offer will be determined based upon your education and experience.

This position is entirely remote or work-from-home. The person hired must live in the Kansas City metro area and may attend on-site meetings, as scheduled.

Children's Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation all are factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children's Mercy is smoke and tobacco free.

CM is committed to creating a diverse and inclusive workforce. Our patients and families come from all walks of life, and so do we. We know that our greatest strengths come from the people who make up our team so we hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.

If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, ethnicity, race, sex, sexual orientation, gender identity and expression, national origin, age, languages spoken, veteran status, color, religion, disability and beliefs.