Customer Service Representative

At LHC Group, we embrace a culture of caring, belonging, and trust and enjoy themeaningful connections that come from it: for the whole patient, their families,each other, and the communities we serve-it truly is all about helping people.

• Conducts routine administrative/clerical activities and projects as requested by a Supervisor, Manager, Director, or Vice President within Revenue Cycle.
• Receives, resolves, and/or routes all incoming department telephone calls.
• Researches and responds to outside inquiries from patients and/or field staff regarding intake and claim information.
• Resolves all customer requests, inquires, and concerns in an expedient and respectful manner.
• Maintains department's office supply inventory, storage, and ordering.
• Compiles appropriate bills and RA's for ROIs and ensure timely completeness.
• Creates/Maintains content and material used in various processes using Microsoft products.
• Pulls lockboxes for financials and non-financials.
• Receives and distributes all mail for Revenue Cycle.
• Assists with emails received in the Customer Service email box and faxes to appropriately route information to the proper individual.
• Problem solves independently before referring issues to upper management for resolution.
• Performs similar, comparable, or related duties as may be required or assigned.
• Processes and posts credit card payments in various systems.
• Processes End of Month adjustments for Revenue Cycle.

• Experience: One Year.
• High School Diploma or equivalent
• Home Health auth/eligibility and billing/collections experience is a benefit.
• Previous experience in Customer Service within the Health industry is desired.
• Strong communication skills and the ability to work with a team and independently
• Excellent organizational and analytical skills.
• Ability to multitask and adapt to changes
• Excellent customer service skillsl terminology knowledge.