Key Account Specialist

What you will do:

• Interacts frequently with external customers/Franchisee's/Regional Operations Support teams. Interactions should provide an exchange of information and problem solving techniques that represent GFS culture and business objectives. Leverage the value and expertise of GFS.

• Builds long-term customer relationships while meeting short-term objectives.

• Schedules and facilitates account reviews and develops action plans to ensure joint account objectives are being met.

• Understands the customer's business and priorities

• Develops account business plans to include customer and GFS objectives and implementation strategies, and promote the customers and GFS' stated values and positions, while selling/promoting the GFS brand throughout the customer's organization.

• Establishes, develops and maintains positive customer and internal relationships to drive quality internal execution.

• Leads and provides direction to internal customer teams responsible for administration, pricing, inventory planning, and inside sales.

• Responsible for the success of new restaurant openings, including directing internal teams on account setup, routing needs, product needs, training & test orders, etc.

• Performs other duties as assigned.

What you'll bring to the table:

• Bachelor Degree in Sales, Marketing or other related field is preferred.

• Five or more years of experience in sales, sales management, supply chain management, customer service required. For Non Commercial Sales roles, non-commercial experience is highly preferred. Or an equivalent combination of experience, training, and education.

• Written, verbal, organizational and communication skills as well as problem-solving capabilities.

• Ability to multitask, prioritize and be able to work independently or within a team environment.

• Customer service and time management skills.

• Negotiation skills and the ability to bring consensus or reconcile differences.

• Knowledge of principles and methods for promoting and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

• Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Skill at persuading others to change their minds or behavior.

• Social perceptiveness skills, being aware of others' reactions and understanding why they react as they do.

• Ability to think creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.