Enablement Manager

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION:

The mission of the Enablement Manager is to drive the effectiveness and efficiency of our associates by focusing on the end user experience. This is a multi- faceted role that will focus on enabling an efficient associate experience, leading change efforts in process, and managing change regarding new tools and process. You will collaborate with other functions inside the organization to define the strategies, process, and tools needed to execute objectives. You will be a key partner in the roll out of new processes and technology to assure user adoption, change management and efficacy.

MAJOR ACCOUNTABILITIES:

• Lead the design & development of enablement and training (digital) strategies and programs while maintaining alignment with regional goals.

• Oversee digital training programs inclusive of new hire onboarding, ongoing learning needs, technology implementations and 3rd party cs which simplify key solution features, highlight best practice opportunities, drive efficiencies, and deliver growth. Work with internal or external teams on delivery as needed. Build

• Review technology offerings and work with 3rd parties as needed to enhance the associate experience and achieve business goals

• Maintain a roadmap for training that incorporates a continuous review cycle

• Manage the strategy for the creation, delivery and maintenance of training and enablement materials.

• Provide team leadership regarding the strategy to drive the Knowledge Roadmap from a content perspective leveraging technology such as WalkMe, Workday Learning and Salesforce Knowledgebase.

• Lead teams to ensure key business transformation objectives are realized by increasing employee adoption and usage. Focus on the people side of change, including changes to business processes, systems and technology, job roles and organization structures.

• Create and implement change management strategies and plans that maximize employee adoption proficiency and usage and minimize resistance.
  Drive faster adoption and proficiency.

• Apply a structured methodology and lead change management activities

• Create a strategy to both lead team members and execute impact analyses, assess change readiness and identify key stakeholders.

• Manage a team of associates focused in areas such as content management, enablement and training.

REQUIREMENTS FOR SUCCESS

• 7 Years Training, Customer Service and/or sales operations leadership preferably in an enablement and/or training capacity. Proven understanding of training methodology.

• Proven leadership in managing diverse teams, fostering a collaborative and inclusive environment, setting clear goals, and driving team performance to achieve organizational objectives

• Proven track recordof overseeing digital training programs, including role-based learning, ongoing learning needs, and technology implementation/integration

• Strong project management skills to maintain a training roadmap and manage the creation, delivery, and maintenance of training materials

• Familiarity with Learning Technology such as learning management systems (LMS) and other digital training tools

• Proficiency in applying structured methodologies and leading change management activities with a human-centric approach

• The ability to navigate through complexity, ambiguity, and objection, in an effort to be a catalyst for change, leveraging technology to digitally transform operations. Adult learning certifications (or equivalent work experience standing up training and enablement programs) preferred

• Experience developing/delivering new hire onboarding programs and strategies for customer service and sales teams

• Highly energized team player

• Excellent verbal and written skills

• Ability to take strategic concepts and turn into actionable plans

• An ability to travel less than 25%

Regular Associate Benefits

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs - that encourage our associates to grow personally as they develop professionally. You'll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword - it's part of our culture.

Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.

Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Flexible Work Schedule

For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our North American hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while maintaining flexibility for associates. New Balance Associates currently work in office three days per week (Tuesday, Wednesday, and Thursday). Our offices are fully open, and amenities are available across our North American office locations. To continue our focus on hybrid work we have introduced "Work from Anywhere" (WFA) for four weeks per calendar year. This model will help us enhance our culture while continuing to maintain elements of flexibility.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.