Director of Digital Strategy

The Director of Digital Strategy is a pivotal role focused on crafting and executing comprehensive digital strategies to enhance customer acquisition and engagement. This position involves translating business needs into targeted digital experiences by segment and sub-segment, aiming to boost growth while reducing costs. The director collaborates closely with segment stakeholders, product management, technology, and marketing teams to implement and optimize digital solutions that meet customer needs and drive sales. A key responsibility is to define and utilize measurement benchmarks and KPIs to monitor the effectiveness of digital programs, ensuring continuous performance improvement and alignment with business objectives.

The role requires a strategic thinker with a deep understanding of ecommerce, digital marketing, and technology trends, capable of synthesizing data into actionable strategies. The director must effectively manage relationships with key stakeholders, facilitating communication and collaboration to identify commonalities and define scalable enterprise solutions. This includes developing and managing project timelines, roadmaps, and business cases, as well as advising senior stakeholders to ensure project success. With a commitment to diversity and equal opportunity, the director will operate in a global context, leveraging diverse perspectives to drive digital transformation and achieve business goals.

About the Role

In this opportunity as Director of Digital Strategy, you will:

• Develop global digital strategies in partnership with segment stakeholders, tech teams, and digital team; leverage internal data, stakeholder input, business priorities and industry best practices

• Collaborate closely with product management, technology, marketing, and segment digital teams to build, launch, operate and optimize digital solutions

• Define measurement benchmarks and utilize metrics to be used in driving, defining, and prioritizing project goals and solutions as well as measuring the ongoing success and optimization

• Develop and manage project timelines, roadmaps, milestones, business cases and accountabilities

• Create and manage relationships with key business stakeholders to develop strategy and support build and operate phases in a consulting capacity

• Manage meetings with senior stakeholders; advise stakeholders at all levels to ensure project success including post-project review sessions for lessons learned and process improvements

• Facilitate communication and collaboration across the businesses to identify commonalities in strategies and identifying and defining extensible enterprise solutions where applicable

• Define, refine, and communicate the company-wide digital strategy to stakeholders of all levels

Key deliverables:

• Holistic digital strategy by segment, sub-segment that will drive increased sales

• Successful new journey, experience, product, feature enhancement initiatives for priority segments

• Defined KPIs to measure impact of new digital programs and strategies

About You

You're a fit for the role of Director of Digital Strategy if your background includes:

• 10 - 12+ years of experience required, with demonstrated abilities and accomplishments in the online space in e-commerce, digital marketing, and/or technology

• Bachelors degree required

• Experience in audience segmentation and targeting

• Strong strategic thinker able to synthesize large amounts of data into digestible, practical strategies & tactics

• Digital-savvy and informed on innovations, trends and technologies in the digital space; expert understanding of the best approach to implement new strategies that impact outcomes and drive digital transformations

• Deep experience in creation, execution of online and mobile strategies, and growing/operating online platform

• Data-driven decision-maker, with strong analytical skills and experience driving the creation of KPIs for senior executives

• Open-minded individual with flexible, open operating style, and a natural consultative approach that gains the trust and respect of individuals at all levels

• Excellent verbal and written communication skills; detail orientation and excellent follow-through

• Strong cross-functional team management skills; ability to manage multiple projects and priorities at once

• Ability to present to and influence senior leadership team

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What's in it For You?

Join us to inform the way forward with the latest AI solutions and address real-world challenges in legal, tax, compliance, and news. Backed by our commitment to continuous learning and market-leading benefits, you'll be prepared to grow, lead, and thrive in an AI-enabled future. This includes:

• Industry-Leading Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Flexibility & Work-Life Balance:Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, and hybrid model, empowering employees to achieve a better work-life balance.

• Career Development and Growth:By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Culture: Globally recognized and award-winning reputation for inclusion, innovation, and customer-focus. Our eleven business resource groups nurture our culture of belonging across the diverse backgrounds and experiences represented across our global footprint.

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.