Training & Development Specialist Health Center Associate - MN, IA, and SD

Planned Parenthood North Central States

Iowa, Minnesota, Nebraska, North Dakota, South Dakota

Training & Development Specialist Health Center Associate - MN, IA, and SD

Pay: $23 - $37 per hour (experience will be compensated). Travel time and mileage reimbursed!

Schedule: Full-time, 32 hours per week

Shift times: Schedule varies along training cycles. Primarily Monday - Friday, working 4 days per week. Onsite training days generally 9:00am-4:30pm. For administrative work, starting between 8-10:00am and ending between 4-6:00pm. Day off will vary based on training schedule.

Location: Time will be split between health centers including Alexandria, Mankato, Rochester & Saint Cloud, MN; Sioux City, IA; and Sioux Falls, SD

Job type: Non-Exempt

Travel: Travel among listed health center locations approximately three days per week. Primarily day trips, but may include minimal overnight trips. Admin days may be completed remotely or at health center.

Union Membership: This position is represented by SEIU.

Questions? Contact Jobs@ppncs.org.

Job Summary:

Under the supervision of the Senior Director of Support Services, the Training and Development Specialist advances quality reproductive and sexual health care and exceptional patient experience by developing and delivering effective trainings and resources for new and established health center staff at PPNCS. Core roles and responsibilities include onboarding health center staff, participating in collaborative partnerships, education, and competency management, as well as administrative duties. This position specializes in training and onboarding all front desk and non-certified/non-licensed back-office staff (HCA Is, HCA IIs, and MAs) as assigned at Planned Parenthood. Training and Development Specialists are advocates in implementing our mission of "Advancing and protecting sexual and reproductive healthcare for all". They may perform other related duties as assigned.

Benefits and Perks:

We offer a comprehensive benefits package, including:

• Medical, Dental & Vision Insurance with equity-based premium tiers
• NICE HEALTHCARE. A free, virtual primary care for entire household (in-home available for qualifying locations) Services include: 80 free labs, free x-rays, and physical tests, live, virtual physical therapy, 550+ free medications and more!
• HealthiestYou - Virtual Care for employees outside of NICE Healthcare's network. (ND and SD)
• Proximal Health - Helps members access high quality, cost-effective, providers for certain services and offers $1,500 tax free benefit when members choose a designated provider for eligible services
• Employee Assistance Program
• Continued Education Reimbursement: up to $500 per year & 2 paid CEU days.
• Flex Spending Account
• Life Insurance
• Eligibility for Federal Student Loan Forgiveness
• Paid time off: PTO starting at .05769 accrual rate per hour worked.
• 8 hours volunteer paid time off annually.
• 8 paid federal holidays & 2 paid floating holidays.
• Retirement: 403(b) with employer match, 50% for the first 6% deferred
• 8 weeks Paid Parental Leave
• Pet Insurance
• Bereavement Leave
• Earned Extended Leave
• Free subscription to Headspace App
• Time off to vote.
• Employee discounts for electronics, appliances, hotels, gift cards, apparel, cars, fitness memberships, groceries, and at Office Depot, Verizon, AT&T, Dell & more.

We also offer:

• Start date flexibility.
• Comprehensive paid training for all health services positions & flexibility with hours per week during training. Training includes classroom, mock clinic, and shadowing shifts.
• Shift differentials:
  
  
  
  • $1.50/hour (weekend), $3.00/hour (evening), $4.00/hour (float/travel), $2.00/hour (Bilingual), and $3.00/hour (ultrasound)
  
  
  
  
• Travel reimbursement.
• Schedules created & sent out 6 weeks in advance.
• Option of picking up additional shifts, including at other locations other than your "home" clinic.

Minimum Qualifications:

• 1-2 years customer service experience
• Basic Life Support (BLS) certification or ability to obtain before hire
• Experience effectively training and supporting new employees
• Working knowledge of technology necessary to perform job function including Microsoft Word and PowerPoint

Your Day-to-Day Responsibilities:

• Prepares for and trains newly hired health center associates in Family Planning and Abortion Care as assigned. Responsible for evaluating the effectiveness of onboarding for health center associates.
• Works with organizational staff and leadership to understand and assess needs and develops appropriate interventions and materials. Designs and develops training materials that can be used to train, mentor and coach staff in performing their job functions. Training materials include a wide variety of learning tools and structures, including but not limited to instructor-led trainings of individuals or groups, instructional guides, self-learning materials, eLearnings, and conference presentations.
• Develops, coordinates, implements, and evaluates training programs that support organizational needs that are aligned with the organization's strategic plan. Formulates and implements evaluation systems to ensure the accuracy, consistency, and quality of training being provided.
• Travels to any of the PPNCS locations to provide initial and ongoing on the job training and evaluation for staff.
• Role models, communicates, teaches, and celebrates Planned Parenthood's In This Together employee engagement and patient experience framework, championing efforts to make the organization the best place to work and the best place to receive care.
• Promotes standardization of evidence-based and/or best clinical practice. Coaches employees and/or works with site leadership to coach employees when they observe practices varying from standard.
• Supports health center leaders in the initial and ongoing evaluation of staff, and partners to provide development solutions that support high performance.
• Acts as a resource and support to PPNCS teams and employees in the provision of their job functions.
• Assists and prepares employees to be in alignment with and deliver consistent messages about PPNCS mission, strategic objectives, and values.
• Will work a minimum of one health center shift at a PPNCS site monthly to maintain job proficiency.
• Maintain training records as well as checking and tracking competency forms
• Coordinating training activities and all relevant information
• Maintenance of all training materials
• Other administrative duties as needed

Immunization Requirements:

• Hepatitis B vaccination records and titers
• Measles, Mumps and Rubella (MMR) vaccination records or proof of immunization
• Chicken Pox vaccination records or proof of immunization
• Tetanus shot documentation
• Tuberculosis PPD Skin Test that is no older than 12 months

About Us:

At PPNCS, we believe all people deserve the right, the freedom, and the opportunity to follow their personal ambitions and choose their own path toward a healthier, more meaningful life. That's why we protect, promote, and provide comprehensive and progressive sexual and reproductive health care for generations of people and families with empathy, care, and respect. We are looking for passionate, dedicated staff who are eager to make positive contributions to their community and to the Planned Parenthood mission. To learn more: Our Mission.

When you work for Planned Parenthood, you make a difference in the lives of those we serve by affirming the human right to reproductive health and freedom.

Planned Parenthood is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, gender identity or gender expression, national origin, age, veteran status, marital status, religion, sexual orientation, size, disability, socioeconomic status, or status regarding public assistance. Planned Parenthood is committed to encouraging and promoting diversity as well as providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Planned Parenthood is dedicated to an equitable and inclusive work environment and encourages all interested candidates to apply regardless of initial skill set.

*Any job offer will be contingent upon the results of a background investigation.*

This position is included in the SEIU bargaining unit, and depending on state law, requires union dues be deducted from employee paychecks in an amount up to 2.25% of gross pay.