Custom Product Specialist

Position Overview:

The Customer Product Specialist position is one that is challenging yet rewarding. You will receive standard and custom requests from our customers and evaluate, process and return a formal price quote to those customers. Throughout the process you will have the opportunity to work with many different departments and types of customers that can foster lasting relationships.

Duties & Responsibilities:

• Ability to interface directly with any customer type at any level, suppliers and internal resources.
• Enter quote requests into system and transfer all information received into request packet.
• Ability to independently interpret specifications and mark up customer supplied specifications accurately.
• Search quote history, prepare quotation, review costing, evaluate pricing by comparing to past quotes and taking into consideration current market conditions.
• Price each quote to meet or exceed corporate margin goals and complete the quote.
• Ensure product compatibility including but not limited to: body to chassis, mounting kits and harnesses, optional components and application of any auxiliary equipment.
• Enter requests for quotes for purchased items to the purchasing department.
• Utilize supplier provided programs for calculating cost of their products.
• Extensive phone and e-mail contact on a daily basis with existing and potential customers.
• Review of discrepancies, delays and warranty issues from previous orders associated to opportunity.
• Know packaging and shipping process and compatibility with product being quoted.
• Submit quote revisions, complete revisions and ensure accuracy of revision.
• Review conformity to Federal Motor Vehicle Safety Standards.
• Participate (possibly facilitate) in design review meetings, customer inspections and customer visits when requested.
• Ability to work with multiple departments on a daily basis answering questions or gathering information to answer questions in a timely manner.
• Determine need for majors meeting and facilitate meeting.
• Maintain descriptions within quoting system as necessary.
• Maintain customer contacts in system.
• Participate in company and department meetings.

Position Requirements:

• Ability to attain extensive Knapheide product knowledge as well as knowledge of auxiliary equipment used in the custom application.
• A 4 year college degree is preferred but a combination of technical training and work related experience will be considered.
• Must have a mechanical aptitude.
• Ability to make independent decisions while at the same time, functioning in a team environment.
• Excellent verbal and written skills are required.
• Project management experience is beneficial.
• An understanding of fabrication and assembly processes is helpful.
• Must have ability to work extended hours as needed to meet customer needs.
• Proficient using Microsoft Office Products including Word and Excel.
• Must have strong communication skills.

Physical/Mental Requirements Needed to Perform the Essential Functions of the Position:

• Normal standing, bending, walking, lifting in an office environment.
• Ability to communicate verbally or in written form with individuals at any level.
• Ability to sit and work at a computer multiple continuous hours per day