RM DISPATCHER #3

At West Hawaii Concrete, we take care of our team because we know it's our people who make us successful. We are one of the 10 largest construction materials producers/contractors in the Country, and we are a PEOPLE-first company. Our team members are the key to our success, and we are committed to giving them the tools, training, and time to do their jobs productively and safely each day. Our goal is to build strong teams that, in turn, build strong communities. We are also a publicly traded company on the NYSE with the ticker symbol KNF and part of the S&P MidCap 400 index. Please consider joining our growing team today!

This role is responsible for assisting our ready mix team with daily scheduling, paperwork, and truck dispatching.

Job Responsibilities:

• Collection and processing daily point of sale paperwork including reports, ticket verification, edits, and cash handling.
• Verify payments received, collect outstanding, and maintain cash log.
• Assist ready mix supervisor with employee vacation and call out tracking.
• Answers phone to take/alter/confirm orders and complete all required information.
• Keeps supervisor and drivers informed of tasks and situations so the schedule can be updated.
• Assigns appropriate equipment and personnel for completion of duties and deliveries as needed.
• Communicate effectively (verbal, listening, written).
• Self-motivated, team-player with good interpersonal skills; ability to maintain positive customer relations and act courteous/respectful of others.
• Troubleshoot and problem solve situations/problems (material quality, equipment operation/repair, etc.).
  
• Monitor and communicate with field, managers and supervisors of any upcoming challenges or changes in deliveries/scheduling.
• Ensure that all tasks assigned to you are organized, performed safely, and completed in a timely manner.
• Performs other duties as assigned.

Minimum Qualifications:

• Must have experience in administrative support, with strong data entry skills, and experience with Microsoft Word and Excel.
  
• Very strong computer skills.
  
• Requires a high school diploma or its equivalent and 3+ years of experience in customer service, administrative support, dispatch, or a related area.
  
• Successful candidate will have familiarity with office equipment.
  
• Communication skills and positive interactions with a variety of customers, vendors, and employees required.
• Must be able to multi-task in a fast-paced environment and maintain a positive attitude.
• Good organizational skills and attention to detail.
• Willingness to work an irregular schedule including early mornings, evenings, and weekends.

Preferred Qualifications:

• Cash handling experience.
• Vehicle dispatching.
• Operation of backhoe, forklift, etc.
• Familiarity with Big Island geography, driving directions, and road system.
• Knowledge about concrete and aggregates.