Scheduler/Registrar

MedStar Health
United States, Maryland, Leonardtown
Feb 18, 2025
General Summary of Position Responsible for scheduling patients for diagnostic test as ordered by referring physicians. Responsible for informing patient or physician staff of the proper preparation and instructions for the test ordered and pre-certs they need to acquire. Must maintain effective communication with physician offices and radiology department within the hospital. Answered telephone as needed and relays message to appropriate individuals. Responsible for retaining orders via fax for all scheduled appointments. Primary Duties and Responsibilities Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Complies with governmental and accreditation regulations. Provide excellent customer service in all patient communication with the goal of providing accurate and timely registration educating and providing service and support as the first point of contact for MedStar St. Mary's Hospital. Timely and accurately verification and maintain an error rate of <2%. Creates encounters and obtain patient information for requested services as directed by the clinical department and location of services. Calls patients to complete the Pre-registration" encounter for upcoming services and maintain appropriate work lists to ensure all information is obtained prior to service. If required to complete registration call physicians and other entities for additional information. Compliance, 100% with all MedStar St. Mary's rules and regulations with arm banding, two patient identifiers, patient and document hand-off procedures, as well patient interaction and communication as directed and specified by service location. Proficient in all Patient Registration applications to include FirstNet, using the quick reg. tool as well as completing the registration. Follow established workflow process through signature handoff, to include update registration with changes in patient information, authorization, and referral information and obtains accurate insurance information by copying insurance cards. Must be knowledgeable of all Patient registration procedures including down-time procedures. Minimum Qualifications Education High School Diploma or GED required Experience 1-2 years Patient scheduling training or equivalent experience preferred and Multi-line telephone system experience preferred and Previous experience in a hospital registration or scheduling department preferred Licenses and Certifications CHAA - Certified Healthcare Access Associate CHAA Certification preferred This position has a hiring range of $18.33 - $31.61