Senior Manager Fields Sales Operations - West Area

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

At our core, we are dedicated to enriching lives by bridging the gap between individuals and premium wireless experiences that not only meet but exceed expectations in value and quality. We believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives, connecting them to what matters most. By joining our team, you'll play a pivotal role in this mission, working towards delivering innovative, customer-focused solutions that open up a world of possibilities. We're not just in the business of technology; we're in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never thought possible.

Building on our commitment to connect people with quality experiences that offer the best value in wireless, let's delve deeper into how we strategically position our diverse portfolio to cater to a broad spectrum of needs and preferences. Our portfolio, comprising 11 distinct brands, is meticulously organized into five families, each designed to address specific market segments and distribution channels to maximize reach and impact.

• Total Wireless & Verizon Prepaid: At the forefront, we have Total Wireless and Verizon Prepaid, our flagship brands available at Verizon-owned stores. Verizon Prepaid continues to maintain a robust and loyal consumer base, while Total Wireless is on a rapid ascent, capturing the hearts of more customers with its compelling offerings.

• Straight Talk, TracFone, and Walmart Family Mobile: Straight Talk, Tracfone, and Walmart Family Mobile stand as giants in our brand portfolio, boasting significant presence in Walmart. Their extensive reach and solidified position in the market underscore our commitment to accessible, high-quality wireless solutions across diverse retail environments.

• Visible: Visible, as a standalone brand family, caters to the digitally-savvy, single-line customers who prefer streamlined, online-first interactions. This brand is a testament to our adaptability, embracing the digital evolution of customer engagement.

• Simple Mobile: Carving out a niche of its own, Simple Mobile shines as the premier choice among authorized resellers. Its consistent recognition as the most carried brand in Wave7 Research's prepaid dealer survey for 36 consecutive quarters speaks volumes about its popularity and reliability.

• SafeLink: SafeLink remains dedicated to serving customers through government subsidies. With a strategic pivot towards Lifeline in the absence of ACP, SafeLink continues to fulfill its mission of providing essential communication services to those in need.

Join the team that connects people with quality experiences that give them the best value in wireless.

In this mobile role, you will work from home while also spending time in the field visiting retail locations and meeting with dealer partners with your supported org identifying areas of opportunity on the front lines.

This role is a mobile position with The Field Sales Operations team, as part of the indirect channel within the Verizon Value organization. This team will strategize and implement support functions both field facing and dealer facing to drive store excellence and growth.

As the Senior Manager, you will consult your assigned field sales organization and establish tactics and implement solutions based on performance KPIs at the door, dealer, and field sales levels.

This Sr. Manager will directly influence the development of how Value Indirect's West Area Field Sales team is supported operationally. This leader in consultation with the supported field sales organization leadership will make decisions for day-to-day business needs as well as long term strategic decisions.

In this role you will be:

• Supporting the operations and processes for the Value Indirect field sales organization.

• Collaborating closely with the Value Indirect West Area Field Sales organization from Retail Performance Managers through leadership, developing & executing on a sales strategy that aligns to the broader Value Indirect Channel strategy.

• Being responsible for decision making in support of the field sales organization, using functional subject matter expertise and conceptual thinking skills.

• Overseeing and coordinating end-to-end ownership of complex organization-level initiatives with the focus of driving core KPIs and growth of Value Indirect stores with limited oversight and direction.

• Being accountable to scope, define, and introduce field support strategies, processes, best practices, and procedures while identifying potential risks & providing transformational opportunities.

• Managing daily, weekly, monthly ad-hoc reporting requests and presentation materials in support of opportunity doors, dealer, and/or field support for supported organization.

• Leading cross functionally with both internal and external stakeholders to ensure alignment with channel priorities & long term goals. This includes, but is not limited to, Channel Management, Systems, Merchandising, Go to Channel, Training, Distribution Execution, etc.

• Consistently delivering high quality work that fully addresses the intended criteria, goals, and objectives.

• Effectively communicating verbally and in writing to stakeholders, team members, and leadership.

You'll need to have:

• Bachelor's degree or four or more years of work experience.

• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Experience with program and/or project management.

• Experience in wireless industry.

• Willingness to travel up to approximately up to 50%.

Even better if you have one or more of the following:

• Project Management Professional (PMP) certification, VLSS certification in Green Belt or Black Belt.

• Ability to learn quickly, prioritize and work under pressure, adapt to a rapidly changing environment, possess obsessive attention to detail and demonstrate a sense of urgency.

• Exceptional analytical skills and ability to solve ambiguous problems and deliver results despite challenges.

• Self-motivated and able to work independently with minimal supervision.

• Experience working with external partners and/or vendors.

• Expert level Google Workspace or Microsoft Office Suite knowledge with a particular command of Sheets/Excel and Slides/Powerpoint.

• Advanced presentation skills including creating content and associated backup materials.

• Experience in the Verizon Value segment.

• Google App Scripts or other developer experience including but not limited to Javascript, Python, or HTML.

• Business Intelligence Software experience such as Looker or Power BI.

• A passion for delivering exceptional experiences to partners and consumers.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.