Senior Applications Engineer (ServiceNow)

Paul Hastings is a leading international law firm that provides innovative legal solutions to many of the world's top financial institutions and Fortune Global 500 companies. With a strong presence throughout Asia, Europe, Latin America, and the U.S., we have the global reach and extensive capabilities to provide personalized service wherever our clients' needs take us. As one of the world's leading law firms, we seek dynamic individuals who share our commitment to service, innovation, and professional growth.

We have an opening for a Senior Applications Engineer (ServiceNow).

ServiceNow is the enterprise platform at Paul Hastings LLP. It is utilized globally as the system of truth for Change Requests, Configuration Management (CMDB), Incidents, IT Asset Management, Knowledge Management System, Problems, Service Requests, etc.

Effective support of this platform is essential to the business operations of the company. The Senior Applications Engineer position plays an important role in support, enhancement, & integration of this platform.

This is a senior technical role within the Service Management Systems (SMS) team. Although there is no supervisory function in this role the resource plays an important technical lead within the team.

In this capacity, the Senior Applications Engineer will:

• Designs & builds integrations with various systems (specially using Integration Hub);
• Develops code per best practices of ServiceNow for enhancements;
• Ensures the platform adheres to corporate Security Policy as well as ISO 27001/2 requirements;
• Installs & maintains ServiceNow patches up to date;
• Learns the corporate ITSM processes to address Change Requests, Incidents, Problems, etc.;
• Manages the users, groups, & their specific access to the platform;
• Mentors the technical resources within the SMS team;
• Monitors the MID Servers to ensure adequate uptime & accurate configuration;
• Plans & upgrades ServiceNow twice annually;
• Supports the ServiceNow platform as the most senior technical lead;
• Utilizes the Agile Development application for code development; and
• Works as a team with the Service Management Systems team & stakeholders.

Proficiencies:

• Excellent written and verbal communication skills;
• Full understanding of ServiceNow best practices in coding, workflows, etc.;
• Knowledge of ITIL & ITSM is preferred;
• Knowledge of ServiceNow CMDB best practices is highly desired including Common Services Data Model (CSDM), Discovery (Automated Horizontal Discovery), & Service Mapping (Automated Vertical Discovery); and
• Strong interpersonal skills. Ability to work with diverse groups.

Qualifications:

• Bachelor's degree or equivalent experience;
• Minimum of 10 years of experience in ITSM, ITOM modules;
• Minimum of 10 years of experience in IT Operations working with a variety of IT teams;
• Minimum of 10 years of experience in ServiceNow platform;
• Previous experience supporting CMDB and CSDM;
• ServiceNow HAM Pro & SAM Pro preferred;
• ServiceNow System Admin Basic Certification. Must be current & active; and
• ServiceNow System Administration Advanced Certification preferred. Current & active.

Employees will be provided with an excellent career opportunity in a collaborative environment, in addition to a generous total compensation package with the opportunity to earn bonuses based on individual contribution and firm profitability.

Eligible employees can participate in the Firm's comprehensive benefits program, which include the following:

• Medical, Dental, Vision, Life/AD&D, Long Term Care, and Short- and Long-Term Disability
• Flexible Spending Account and Health Savings Account
• Healthcare Concierge and Advocacy
• Lifestyle Spending Account
• Voluntary 401(k) Plan and Profit Sharing
• 10 Paid Holidays per year and a generous PTO Program
• Family Support including Paid Parental Leave, Fertility Benefits, Breast Milk Shipping, Back-up Child Care, Elder Care, and Tutoring
• Wellbeing programs (Employee Assistance Program, Relationship Support, Mental Health and Well-Being Events)
• Retirement Plan Consulting
• Anniversary Bonus Program
• Professional Development Programs
• Transportation and Commuter Benefits
• International Travel Insurance
• Auto/Home/Pet Insurance
• Prepaid Legal Insurance
• Employee Discounts
• And More!

The Firm has a range of diversity initiatives including our Paul Hastings Affinity Networks (PHANs), Women's Initiative, and PH Balanced. These initiatives provide a firmwide forum to share experiences, as well as an opportunity to participate in a supportive network with common interests to help make life at the firm more inclusive. Learn more about our Global Diversity, Inclusion and Wellness Initiatives here.

Paul Hastings LLP is an equal employment and affirmative action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.