Technical Support Supervisor - Climate Solutions

Danfoss Climate Solutions is looking for a Technical Support Supervisor to join our team. This person could be located at one of our climate solutions sites in North America or this could be remote, preferably in the Eastern Time Zone of the United States. This person will support various products and teams within Danfoss, providing world-class service and support.

Job Responsibilities

* Oversee technical support team supporting multiple business segments within the department.

* Includes daily management tasks, competency building of direct reports

* Support team in utilizing communication tools for customer interaction (Salesforce, etc)

* Directly participate in a technical support call center as a partial workload

* Align with Sales teams to ensure technical support is focused in the proper areas

* Conduct internal and external presentations to increase knowledge of products and applications

* Develop and maintain technical tools to support customers (documents, videos, etc)

* Coordinate scheduling of after-hours emergency support team

• Bachelor in Engineering (Mechanical or Electrical) or Engineering Technology with preference in Mechanical, Refrigeration, or HVAC
• Strong coordination and communication skills
• Ability to help advance market share against strong competition
• Ability to balance direct workload while also supervising a team of direct reports
• Entrepreneurial as well as strong initiative and ability to lead/drive process improvements
• Willing and able to travel regionally and internationally (approximately 5-15% travel required)
• Potential, periodic after-hours emergency phone support (via phone)
• Experience with MS Office required

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all the requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

We are excited to offer you the following benefits with your employment:

• Bonus system
• Paid vacation
• Flexible working hours
• Possibility to work remotely
• Pension plan
• Personal insurance
• Communication package
• Opportunity to join Employee Resource Groups
• State of the art virtual work environment
• Employee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder's mindset "action speaks louder than words", we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.