Patient Financial Representative - Lee Memorial Hospital - May include weekends

Location:Lee Memorial Hospital -2776 Cleveland AveFort Myers FL 33901

Department: LM Complex Care Center

Work Type: Full Time

Shift: Shift 1/7:00:00 AM to 7:00:00 PM

Minimum to Midpoint Pay Rate:$15.64 - $18.75 / hour

• Join Lee Health and elevate your career in a supportive and compassionate workplace culture. Enjoy the opportunity to lead alongside exceptional colleagues, while benefiting from an outstanding package that includes up to 5% retirement match, tuition reimbursement after just one year, and a competitive, market-aligned salary. At Lee Health, were committed to your professional growth, work/life balance, and creating a fulfilling career journey.
• Schedule:Typically Monday - Friday from 8-5. We expect the candidate to have some flexibility as needed for patient care since we are open from 7a-7p, 7 days per week.

Assists customers with inquiries within a high volume call setting while providing an exceptional customer experience and complaint resolution. Offers credit counseling to resolve self-pay balances, makes monthly payment agreements and post payments while exploring various discount opportunities. Provides knowledge of insurance processing at both a claim and guarantor level. Processes accounts for bad debt placement or legal collection action. Acts as a patient advocate by evaluating medical debt to determine financial need and assist with Medicaid enrollment, financial assistance or other state and federal programs. Processes patient correspondence received by mail, lockbox, email and My Chart. All duties are performed for both professional and facility accounts.

Data entry skills, general computer skills, typing of 15 wpm, customer service skills, communication, spelling and interpersonal skills, and teamwork abilities. Must have ability to operate office equipment (phone, fax, copier).

US:FL:Fort Myers