Inland Northwest Operations Manager

At MacDonald-Miller Facility Solutions("MacMiller") wemake buildings work better. As the Northwest's leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. With over 1500 employees across15offices, there is a breadth and variety of work to keep you engaged and inspired.

We enjoy a well-respected history of exceeding our customers' expectations andexecuting with distinction. Our clients trust their toughest projects with our integrated teams, including:

• New construction -Engineering, fabrication and install of mechanical systems for new projectsfollowing leanconstructionpractices

• Special projects-Retrofits and mechanical repairsfor existing buildings for new efficiencies

• Service - scheduledpreventativemaintenance ensuring tenantcomfort,and 24/7 emergency response

• Building performance-Controlsystems, fault detection,energy services and remote monitoring

People love to work at MacDonald-Miller, and it's because we all share the same Core Culture Values:

• Collaboration - Diverse players, one team, a common vision. Collaboration is our foundation and critical to the success of the company. Every team member is valued and brings a diversity of strengths to help us meet our common vision.

• Dedication - We are dedicated to personal and professional excellence. We execute with distinction by doing the right thing and following through on our commitments.

• Safety - Everyone deserves a safe workplace. Safety is more than hardhats and boots; it's an attitude and the environment we create. Every day, everyone goes home to their families.

• Community - We are proud to be part of MacDonald-Miller. We actively seek to build relationships and know each other as individuals. Together we create an environment that is welcoming, caring, and trusting.

• Innovation - We are committed to continuous, creative problem solving. Innovation is how we stay an industry leader. We always strive to challenge and better ourselves.

• Fun! - We take our work seriously, but never ourselves too seriously. It's possible to be both serious professionals and good-natured people you enjoy working with. We strive to be both.

Inland Northwest Operations Manager: This is where you come in.

We're looking for an Inland Northwest Operations Manager who will build and co-lead our Inland Northwest Service operations. In return for hard work and achieving aggressive goals, you'll get rewarded with more to own, a ton of growth opportunities, and more freedom than you've probably ever had.

Top deliverables in the first year to be a hero:

• Contribute operations information and recommendations to strategic plans and review; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends

• Develop operations systems by determining product handling and storage requirements; develop, implement, enforce, and evaluate policies and procedures; develop processes for receiving product & inventory management.

• Recruit, select, train, assign, schedule, coach, counsel, and discipline employees

This role directly reports to Steve Adams, Regional Operations Manager, and works within a collaborative team on diverse projects and initiatives that support our growing business. This highly visible role interacts with all levels and functions within the organization.

Your Background: What kind of person will thrive in this role?

You should have...

• A track record of delivering excellent customer service to internal and external customers, whether that's assigning and directing work to employees or being the primary point of contact to customers regarding services performed by MacMiller

• Expertise analyzing process workflows and implementing changes in the spirit of continuous improvement

• Eight or more years of relevant experience in mechanical contracting, service, and maintenance on HVAC/refrigeration/plumbing systems

And everyone you work with should describe you as...

• Goal-oriented

• Great problem-solver

• Strong communicator

• High degree of ownership

And you should be motivated by...

• Working collaboratively as well as independently to best support our service operations in the state of Washington

• Empowering yourself to learn how to do something. If you need a ton of handholding or a micro-manager boss, this is not the place for you

• Working in a lean, results-oriented environment, where you'll be expected to do more, take on more, and achieve more every year

• Having fun in an environment high on transparency, open to innovative new approaches with a supportive family feel

Compensation:

• Salary range for non-union exempt position - $165,000 to $175,000 Annually

The benefits you will receive for this job are listed below:

MacDonald-Miller Facility Solutions presently provides employee coverage for:

• Medical, dental, vision for employees (coverage available for dependents for shared premium).
• 401k retirement plan including Company matching.
• Vacation and Sick Compensation (PTO), and Holiday Pay!
• Disability income protection including short term and long-term disability.
• Employee and dependent life insurance.
• Wellness Program.
• Employee Assistance Program.

Where you will work

This role is dynamic and will require time at both our Spokane and Kennewick locations to ensure seamless operations, collaboration, and service excellence across the region:

• Spokane- 818 W Riverside Ave #350, Spokane, WA 99201
• Kennewick-106010 Wiser Pkwy Suite B, Kennewick, WA 99338

Interested in learning more?

If you're ready for an adventureand are interested in being considered for this role, click apply to start the conversation! Or if you know someone who currently works at MacDonald-Miller, reach out to them to get introduced to the team!

MacDonald-Miller Facility Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.