Sr Solution Architect II

Description

Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future.A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges.

The Sr Solution Architect serves as primary technical owner and point-of-contact for the internal ServiceNow instance, and as the face of and technical lead for the ServiceNow support team to CDW and the ServiceNow support team. The Sr Solution Architect provides guidance and consulting on all issues and solutions within the ServiceNow platform to the development team and to CDW and represents the individual platform to the governance team from a technical perspective. The role can perform scoping, discovery, system design, technical leadership, development, code review, and testing for the majority of the ServiceNow platform.

What you will do:

• Lead technical consultants and developers in delivering services in compliance with CDW governance, service-level agreements, and industry best practices.
• Serve as primary technical point-of-contact for internal support work and as the face of the development team to CDW and management.
• Ensure quality of work delivered by technical team, serve as escalation point for stakeholder concerns, and identify and implement technical team process efficiencies to benefit the technical team and process owners.
• Define, at an architectural and design level of detail, technical solutions aligned with CDW business cases and ServiceNow Implementation Best Practices.
• Understand process owner requirements, translate to high-quality technical solutions, and communicate and deliver them to stakeholders.
• Write/estimate stories, monitor developer work, and own overall quality and delivery of development.
• Lead technical integration onboarding efforts with new clients to understand their current processes and platform configurations.
• Ensure quality of delivered solutions, development artifacts, documentation, and knowledge transfer activities.
• Mentor developers and technical consultants on technical design standards and best practices.
• Maintain and build proficient knowledge of the ServiceNow platform and products.
• Research technology partner or other vendor solutions when necessary.
• Contribute to continual improvement of Delivery Services processes and the maturing of varied portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements.

What we expect of you:

• Bachelors degree and 7 years of IT experience, or 11 years of IT experience.
• CSA and CIS ITSM certifications - current or within 6 months of hire
• Minimum of two additional CIS certifications - current or within one year of hire
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) while helping in solving business processes and/or technical problems
• Experience scripting in the ServiceNow platform using JavaScript (Business Rules, client scripts, UI actions, UI pages, AngularJS, Jelly, etc.)
• Strong analytical and problem-solving skills
• Experience leading technical teams
• Ability to effectively prioritize and execute tasks
• Fundamental understanding of key technologies relevant to the ServiceNow integration solutions, including SSO, SAML, SSL, LDAP, JDBC, ODBC, REST, SCP, and FTPS.
• Proven history of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines
• Flexibility to work evening and weekend hours as necessary
• Excellent verbal and written communication skills with the ability to relay technical information to a non-technical audience and effectively interact with all stakeholders including senior leadership
• Highly self-motivated and directed with keen attention to details
• Ability to work both independently and in a collaborative team environment
• Knowledge of ITIL
• Solid process documentation skills
• Experience with web services integrations
• Degree or equivalent, preferably in Computer Science or Information Technology, a plus.

• 7+ years working on the ServiceNow platform, a plus.
• ITIL Foundations Certification, a plus.

Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe.Our fingerprints can be found on technology inworkplacesof more than 250,000companies;from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.

What you can expect from us: Culture, coworkers, careers.
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self-and your best ideas-to CDW. Because diverse perspectives bring forth better problem solving-and better solutions for our customers on a rapidly evolving technology landscape.

Equal Opportunity Employer, including disability and protected veteran status

Benefits overview: https://cdw.benefit-info.com/