Project Coordinator

At Marvin and SIW, we create windows and doors inspired by the way you live-so you can live well. With four generations of innovation and excellence, we are committed to providing high-quality solutions and exceptional customer experiences. Our reach extends nationwide, and our products are recognized worldwide. We are always looking for passionate individuals to help us move our business and our people forward.

As a Project Coordinator, you will be the primary liaison between SIW and our customers, ensuring a seamless experience throughout their window and door replacement journey. This role requires excellent communication skills, attention to detail, and a customer-first mindset. If you thrive in a fast-paced environment and enjoy problem-solving, this is the opportunity for you!

Guide customers through their window and door installation process, ensuring they stay informed at every step.
• Provide a world-class customer experience by collaborating closely with Project Managers and SIW staff.
• Serve as the professional face of SIW in the showroom, showcasing our products and services.
• Use empathetic, active listening to address customer needs and concerns effectively.
• Gather, review, and manage project documentation with 100% accuracy.
• Coordinate job walkthroughs, service appointments, and final inspections to maintain high-quality standards.
• Schedule and facilitate customer appointments from installation through post-installation follow-ups.
• Conduct energetic and professional inbound and outbound customer communications via phone, email, text, and webchat.
• Maintain accurate records in our CRM system and handle customer-related paperwork.
• Support field staff with scheduling, customer communications, and administrative tasks.
• Order parts, collect payments, and assist in resolving customer issues in collaboration with the Project Manager.

• Strong attention to detail, excellent organization skills, and the ability to prioritize tasks effectively.
• A positive, customer-centric mindset with a proactive approach.
• High energy and passion for delivering an outstanding customer experience.
• Advanced customer service skills, both in person and through digital communication channels.
• Strong verbal and written communication skills.
• Ability to analyze details and offer solutions to improve processes.

• High school diploma or equivalent.
• Proficiency in Microsoft Office and QuickBooks.
• Bilingual (Spanish/English) required.
• Experience in the windows and doors industry is a plus.

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. You also belong to one of America's Top 20 Large Employers of 2024, according to an exclusive ranking by Forbes Magazine.

For more than 100 years, we've been designing, building, and engineering premier products. Today, in our 16 locations across North America, we manufacture Marvin's portfolio of products, which includes Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands.

Together, we live our values and enjoy a culture that feels like home. Our better living approach to benefits supports you at work and beyond. From day one, you receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more! A few unique offerings include:

• $300 annual wellbeing account to spend on whatever makes you happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• $$ Annual profit sharing - get rewarded for the role everyone plays in making Marvin a success
• Giving at Marvin - join coordinated volunteer opportunities
• Brighter Days Fund - financial support thanks to your colleagues and the Marvin family should you suffer a personal hardship

When you belong to the Marvin team, it's all part of the package. Apply today!

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.