Computer Consultant

The Information Technology Client Solutions Team consists of two distinct units: the Client Solutions Technicians and the Endpoint Administrators. This cohesive team is dedicated to delivering tier 2 and tier 3 support to faculty and staff members. Their expertise encompasses a wide range of technology-related issues, specifically those pertaining to UNCW owned endpoints used by faculty and staff. The Client Solution Technicians provide hands-on technical support to the end-users for their designated endpoint. The Endpoint Administrators focus on endpoint management and the security of those endpoints.

The University of North Carolina Wilmington, the state's coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.

A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to- BSN program, an Executive M.B.A. program structured for working professionals, and the nation's only bachelor's degree program focused on coastal engineering.

The university's efforts to advance research and scholarly activities have earned UNCW the elevated designation of "Doctoral Universities: High Research Activity" institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.

The Computer Consultant works independently and is responsible for resolving call/trouble tickets and monitoring progress on a daily, weekly, and monthly basis against defined parameters. This role involves efficiently resolving tickets while maintaining up-to-date and accurate documentation, including problem resolution. The consultant will create and manage daily schedules and appointments to ensure efficient movement between buildings and users, while remaining flexible to handle emergencies. Additionally, they will set priorities and utilize ticket tracking software effectively to minimize escalations. Strong problem-solving skills, proficiency in ticket tracking software, and excellent organizational and time management skills are essential for this position.

Responsibilities include:

Graduation from a two year technical college with a major in an Information Technology field and one year in the information technology field related to the position's role; or graduation from a four year college or university and one year experience in the information technology field related to the position's role; or graduation from a four year college or university with a major in an Information Technology area. Related information technology experience may be substituted year for year for the required education.

Dell and/or Apple certifications or ability to obtain certifications within first year of hire.

This position is being recruited at the Journey level. If no applicants apply who meet the required competency and training & experience requirements, then management may consider other applicants. Salary will be determined based on competencies, equity, budget, and market considerations.

PLEASE NOTE: This posting will close at 11:59PM (Eastern time) on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application, including the 'Work History' section before you apply for this position. Applications must be submitted through the online application system to be considered.

At the University of North Carolina at Wilmington ( UNCW), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents - except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.