Technician

About Us:

Mood, a private equity-backed company, is the world's leading in-store media solutions company dedicated to elevating the Customer Experience. The Company creates greater emotional connections between brands and consumers through the right combination of sight, sound, scent, social and systems solutions. Mood reaches more than 150 million consumers each day through more than 500,000 subscriber locations in 100+ countries around the globe. Mood's clients include businesses of all sizes and market sectors, from the world's most recognized retailers and hotels to quick-service restaurants, local banks and thousands of small businesses.

About the Role:

Currently, we have an exciting opportunity to join our Tech team in the Charlotte metro area. Responsible for all aspects of installation, maintenance and repair of commercial audio, visual and drive-thru systems, the Technician works independently using a company provided vehicle. Along with traditional AV skills and a great customer service attitude, the ability to troubleshoot new technology, and ease with navigating electronic documents and platforms is essential.

A Mood Technician needs to be detail-oriented, yet able to multi task. Excellent in-person and remote communication skills, as well as flexibility, are a must. The technician must be willing and able to drive a van and maintain a driving record that meets the company's insurability criteria and safety-focused.

Summary of Job Functions and Responsibilities:
* Physically installing, servicing, maintaining and troubleshooting all types of commercial, audio, video and satellite systems, and drive-thru technology at client works sites. Responsibilities include working indoors and outdoors; working at heights, getting tools and equipment to/from and working on/in rooftops, ceilings, crawl spaces and other tight or difficult spaces using ladders and other devices; and testing/diagnosing systems to insure all is in proper working order; all in accordance with company safety requirements.
* Diagnosing sound equipment imbalances by listening for audio defects.
* Reviewing client history to insure the appropriate tools, AV equipment and systems are available upon reaching the job site(s).
* Applying technical knowledge of electronics and networking principles in determining equipment and cabling placement as well as diagnosing malfunctions and applies such skills in installing or restoring equipment operations.
* Advising clients of system or equipment upgrades and enhancements based on his/her technical and product knowledge.
* Using system tools to complete notes, documentation, inventory updates and other related administrative duties.

Mood Technicians enjoy:
* Compensation commensurate with experience
* Medical, dental , life insurance
* Short and long term disability
* 401(k) plan
* Generous paid time off

Mood Media is an Equal Opportunity Employer M/F/Disability/Veteran

Visit us online at www.moodmedia.com