New

IT Support Specialist, Intermediate

Georgia State University
$45,000 - $52,000
tuition assistance
United States, Georgia, Atlanta
1 Park Place (Show on map)
Feb 21, 2025
Description : IT Support Specialist, Intermediate Georgia State University Instructional Innovation and Technology Desktop Support - Downtown Why Work at Georgia State University (GSU)? Georgia State University (GSU) is recognized as one of the top 5 most innovative universities by U.S. News & World Report (2025). As a thriving research institution, GSU offers a challenging and collaborative intellectual environment for its staff, faculty, graduate students, and postdoctoral fellows. Join us in our endeavors to drive digital transformation in higher education and make a meaningful impact on our community. What Makes GSU a Great Place to Work? Generous benefits, including health, dental, vision, tuition assistance, and retirement plans. A flexible work environment that supports work-life balance. A knowledge-sharing organization that collaborates with various partners. What Makes the Instructional Innovation and Technology Division a Great Place to Work? Instructional Innovation and Technology is the place to work if you desire to inspire, support, and enable innovation to advance learning, student success, research and economic impact. Professional development opportunities to advance your career. The chance to work with cutting-edge technology. A compassionate team that values collaboration and creativity. A sense of purpose and accomplishment in our work. Position Overview Georgia State University's Instructional Innovation and Technology (IIT) is seeking a skilled IT Support Specialist, Intermediate, to join our vibrant and growing team. Under the general supervision of the Assistant Manager of Desktop Support, this intermediate-level position involves installing, uninstalling, upgrading, operating, troubleshooting, and repairing a wide variety of audio-visual, networking, computer hardware, software, and mobile devices Key Responsibilities: Technical Support and Maintenance: Install, uninstall, upgrade, operate, troubleshoot, and repair audio-visual equipment, networking equipment, computer hardware and software, and mobile devices. Provide technical support and training services to customers. Utilize the incident response system to track, document, and record steps taken to resolve issues. Collaboration: Collaborate with other technical professionals as needed for troubleshooting. May be asked to train less experienced employees. Administrative Duties: Perform time reporting, documentation, and other administrative duties. Application Deadline: Applications must be submitted by March 21, 2025 (subject to change without notice). Disclaimer : This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor. Qualifications : Minimum Hiring Qualifications: Bachelor's degree and two years of related experience; or a combination of education and related experience. Preferred Hiring Qualifications: Preferred Certification(s): A+, Apple+, Net+, ITIL Working knowledge of various audio-visual equipment, computer hardware, networking equipment, and computer software systems. Effective time management, customer service, analytical, and organizational skills. Strong oral and written communication skills with internal and external customers. Ability to multitask, prioritize, and exercise independent judgment. Employees will need to move or transport items weighing up to 50 pounds for various needs. College/Business Unit : Instructional Innovation & Technology Department : Desktop Support - Downtown Campus Location : Atlanta Campus Shift : 8:30 a.m. - 5:15 p.m. Salary : $45,000 - $52,000 Pay Grade : IT2 FLSA Status : Non-Exempt Job Type : Full Time (Benefits Eligible) Job Posting : 02/21/25, 5:00:00 AM Closing Date : 03/22/25, 3:59:00 AM Special Instructions : To be fully considered for this position all candidates at the time of submission must provide the following documents that clearly provides proof of education and relevant experience, A complete and accurate GSU application Resume Three professional references. One must be a current or former supervisor. Georgia State University Values : COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, INCLUSION AND DIVERSITY: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, equity, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place. INTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents. USG Core Value Statement : The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653. Equal Employment Opportunity : Georgia State prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy),, sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions., This prohibition applies to faculty, staff, students, and all other members of the Georgia State community, including affiliates, invitees, and guests. Further, Georgia State prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law,, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract. Background Check : Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record. Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its students' and employees' safety and security. It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office. Please note, Georgia State University's career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires. Georgia State University is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.