Director of Operations Colorado Springs Hospital

Here, it's different. Come join us.

Children's Hospital Colorado, Colorado Springs is a top-ranked hospital located in a top-ranked city.

With a regional team of more than 1,000 team members, Children's Colorado has been present in southern Colorado since 2001 and now has team members at five locations providing outpatient specialty care, emergency care, inpatient care and therapy care. Children's Hospital Colorado, Colorado Springs is the first pediatric-only hospital in the region and includes the region's only emergency department and operating rooms built just for kids and served by pediatric experts who have dedicated their lives to treating kids - and only kids - and who are directly linked to one of the country's leading pediatric academic medical centers.

Here, we know it takes all of us, every role, to deliver the best possible care to each child and family we treat.

That's why we build our teams toward a foundation of equity in access, advancement, and opportunity. We know teams of individuals with different identities and backgrounds can nurture creativity and innovation. We know we can see, treat, and heal children better when our team reflects the diversity of our patient population. We strive to attract and retain diverse talent because we know a truly inclusive and equitable workforce will help us one day realize our most basic calling: to heal every child who comes through our doors.

A career at Children's Colorado will challenge you, inspire you and motivate you to make a difference in the life of a child.

Learn about Children's Colorado and our culture: https://www.youtube.com/user/thechildrenshospital

Find out more about living and working in Colorado Springs: https://coloradospringschamberedc.com/live-work/

The Director of Operations provides strategic and operational leadership for one or more departments or units within the hospital or health system. Drives strategy and the achievement of goals, develops team leaders and operational teams and ensures operational effectiveness, including, but not limited to, with communications, resource allocation and financial management. Operationalizes efforts to ensure achievement of strategic plans and operational goals in service, quality, safety, finance, growth and people.

This is an evolving role with direct and/or indirect operational influence over multiple functions.

Department Name: CSH Administration
Job Status: Full time, 40 hours per week.
Shift: Typical working hours will be M-F, days. This is a leadership position with 24-7 accountability.

• Education: Bachelor's degree in health care administration, business/management, finance, nursing, or a directly related field is required. Masters degree is preferred.
• Experience: Minimum of five (5) years of experience directing and managing the business operations of one or more functions in a complex health care environment plus three (3) years of leadership experience.

Essential Functions

An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform.

1. Develops strategic plans, annual goals and performance metrics for one or more departments or units. Leads through influence and collaborates with other stakeholders and internal service providers to develop and implement plans for aligning operations to organizational vision and strategy. Serves as a champion of enterprise-wide culture, including influencing culture change to support operational objectives.
2. Participates in leadership activities that contribute to the achievement of goals and objectives and evaluates operational performance.
3. Reviews and approves changes to internal processes and leads the implementation of process improvement. Reviews and approves customer service standards and addresses escalations as necessary.
4. Manages communications to the enterprise on strategy, projects, initiatives and other activities related to operational area.
5. Fosters and maintains effective working relationships with peers across the enterprise, in addition to with external service providers and stakeholders.
6. Oversees the preparation, analysis, monitoring and communication of operational reporting.
7. Determines necessary space, equipment, supplies and support systems to ensure effective functioning of operations.
8. Assigns and reviews annual goals and provides development opportunities for team leaders and team members. Evaluates performance of assigned team leaders and team members and provides continuous feedback. Accountable for managing entire employee lifecycle of team, including hiring, development, performance management, discipline and termination.
9. Accountable for financial management, including, but not limited to, managing and monitoring budgets and expenditures throughout the fiscal year.
10. Manages, directs, and allocates resources to oversee effective and efficient operations.
11. Accountable for ensuring compliance with any relevant federal, state and local laws, rules and regulations. Manages process improvement and quality assurance activities.
12. Provides project management leadership by creating charters (when applicable), timelines, milestones, and goals and objectives for projects and programs. Keeps projects on time and on task. Engages appropriate leadership in project management process and works to achieve active buy-in from stakeholders.

SCOPE AND LEVEL

Guidelines: Guidelines are in the form of stated vision and objectives for the division.

Complexity: Work assignment is unstructured, and leader is responsible for developing, directing, and managing outcomes and multi-year strategies in order to achieve the objectives of the operation. Duties performed include operational planning; developing standards, priorities, guidelines, processes, measurement (evaluation) systems; implementation of production and performance management standards; and allocating resources. Work is strategic and operational in nature.

Decision Making: Employee is responsible for managing multiple functions that requires developing and implementing strategies, business plans, and policies; determining required resources; defining and evaluating performance standards; and resolving complex business problems.

Communications: Communication at this level is internally and externally focused. Involves establishing and maintaining effective, collaborative working relationships with team members, peers, and executives. Provides information and negotiates solutions to functional issues that have major consequences or long-term significance.

Supervision Received: Under executive direction, the employee is delegated personal responsibilities and authorities over a division (or functional area within). Executives may review work for soundness of judgment and conclusion.

Ability to Perform Essential Functions of the Job

• Audio-Visual: Color Discrimination: Fair
• Audio-Visual: Depth Perception: Fair
• Audio-Visual: Far Vision: Good
• Audio-Visual: Hearing: Good
• Audio-Visual: Near Vision: Good
• Use of Hands/Feet: Both Hands - Precise Motor Function (Or Fine Manipulation)
• Weight Lifted/Force Exerted: Up to 50 pounds: Up to 1/3 of time

Work Environment

• Mental and Emotional Requirements: Independent discretion/decision making.
• Mental and Emotional Requirements: Makes decisions under pressure.
• Mental and Emotional Requirements: Manages stress appropriately.
• Mental and Emotional Requirements: Works with others effectively.
• Mental Stress: multi-tasking, meeting deadlines, prioritizing.

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.

The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.

Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.