Front Desk Agent Part-time

At Crescent Hotels & Resorts, we're a team of hospitality professionals who take great pride in the exceptional experiences we create for our guests. But even more than that, we recognize that our Associates are the true stars of everything we do!

We understand what it means to be part of something special. We encourage you to bring your authentic self to work every day, and we'll celebrate your uniqueness and support you as you thrive in your career journey. From our health and wellness programs to top-tier learning and development opportunities, and travel discounts that fuel your inner explorer, we're dedicated to providing what YOU need. We're excited for you to begin your journey with us-where You Belong, We Care, and Shine Bright.

The Sheraton St Paul/Woodbury is looking for our next great team members to join us on our Front Office Team.

We are committed to providing you with:

• Highly competitive wages.
• An exceptional benefit plan for eligible associates & your family members.
• 401K matching program for eligible associates.
• Flexible scheduling allows you to focus on what is important to you.
• Hotel Room Discounts at Marriott Brand properties Worldwide and with our Crescent managed properties in North America for you & your family members.

As a Front Desk Agent, you will play a key role in greeting and registering guests, as well as checking them out, all while contributing to the hotel's mission of delivering outstanding guest service and financial success. You will be responsible for completing the following tasks to the highest standards:

• Greet guests and complete the registration process, which includes:




• Inputting and retrieving information from the computer
• Confirming guest information and room rates
• Assigning rooms and coding electronic keys




• Assist guests with check-out by:




• Ensuring rooms and services are accurately accounted for
• Using the point-of-sale system
• Handling money, processing credit/debit cards, accepting various forms of payment
• Converting foreign currency, making change, and processing gift certificates and cards




• Demonstrate thorough knowledge of hotel information, such as:




• Room categories, rates, packages, promotions
• Local area details and general product knowledge
• Answering guest inquiries and providing assistance




• Use up-selling techniques to promote hotel services and facilities, aiming to maximize room occupancy.
• Respond to guest inquiries and requests, resolving issues in a friendly and efficient manner.
• Handle guest complaints by conducting research, negotiating solutions, and ensuring guest satisfaction.

Does this sound like you?

You have prior experience as a Front Desk Agent in a hotel or in a high-volume industry dealing with customers. You are passionate about providing our guests with excellent customer service and thrive to always ensure guest satisfaction and enhance their experience to make it a memorable one. You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life. You have excellent computer skills and have team spirit. Marriott brand experience a plus.

Our Differences Are What Make Us Great:

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talents to strengthen our culture.

Apply now to join this exciting team and start your journey with us!