Patient Navigator Clinical Nurse 4-Home Care Services

The Home Care Services (HCS) RN Navigator provides clinical review and care coordination for patients being referred to and/or receiving care from a home care program; including home health, hospice, and/or palliative care. HCS RN Navigator responsibilities include patient triage, scheduling, and ensuring timely delivery of care.

Apply By Date: 3/3/2025

Qualifications

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Valid California Registered Nurse License without restriction
• American Heart Association (AHA) Basic Life Support (BLS) or UC Davis Health CPR Certification
• Graduate of an accredited RN program, BSN, or enrolled in a BSN program
• Two (2) years of recent home health and/or hospice experience, with at least one (1) year of clinical coordination/navigation in home care.
• Advanced clinical knowledge in a variety of modalities, or signi cant expertise in a specialty area. Advanced ability to assess patient needs and make appropriate referrals for specialized support services and programs.
• Advanced skills in assessing patient's grievances and locating appropriate resources to get issues resolved. Advanced skills to intervene and assist with patient's questions or concerns about treatment plan.
• Advanced patient care skills, working with a high volume and high expectations customer base. Strong ability to support patients with a wide variety of clinical and non-clinical needs.
• Advanced skills and expertise working in a complex, multi-divisional environment, with proven ability to initiate projects and lead teams, prioritize tasks, and direct projects successfully from inception to completion on task and on schedule.
• Skills to perform in-depth chart analysis to provide accurate information in a concise, informative manner.
• Demonstrated knowledge with Windows-based software including Microsoft word, Excel, Outlook. Strong Knowledge of clinical based computer systems and software.
• Knowledge of care/services provided in differing levels of care, i.e., ambulatory, and institutional settings, community-based resources, SNF, Home Health, Hospice, and Palliative Care.
• Analytical skills to identify and obtain pertinent data from multiple sources and work with culturally diverse patients and families with multiple needs or disabilities.
• Ability to make independent judgments based on clinical knowledge.
• Ability to work with all levels of staff, both inter- and intra-departmental to create a cooperative relationship and positive work environment.
• Effective time management skills to accommodate special projects, deadlines, and priorities.

Preferred Qualifications

• Certified in Hospice and Palliative Care, Case Management, OASIS, or related field
• One (1) year of acute care, hospital experience preferred.
• Experience in a role demonstrating use of superior communication skills including therapeutic listening, reflective listening, and teach-back.
• Training in motivational interviewing

Key Responsibilities

• 70% - Clinical Care Coordination, Navigation, and Communication
• 10% - Nursing Process and Practice
  Advocacy
• 10% - Quality Assessment; Performance Improvement (QAPI)
• 10% - Professional Development

Department Overview

Home Care Services is made up of three primary programs: Hospice (inpatient and home care), Home Health, and Palliative Care. Our administrative team, Clinical Operations, supports all three programs and this position would be a part of that team.

Department Specific Job Scope

The HCS RN Navigator will serve as liaison between patients, healthcare professionals and community-based organizations and act as an expert resource person for all Home Care needs as it relates referral processing and navigating patient care coordination needs. Using a high degree of knowledge of HCS programs, the HCS RN Navigator will utilize the expertise in areas including but not limited to, problem-solving that frequently requires analysis of unique issues, and problems without precedent and/or structure. May manage patient care and program situations that include formulating strategies and administering policies, processes, and resources; continuing analysis of unique challenges related to home care; and coordinating care needs across the health care continuum. The HCS RN Navigator functions with a high degree of autonomy. This position is a collaborative member of the HCS Clinical Operations team. This position will work collaboratively with UC Davis Health departments including but not limited to, Clinical Case Management, Transitions of Care, Managed Care and other Health Plans, Home Care Collaborative agencies, skilled nursing facilities, Durable Medical Equipment and other outpatient providers, and other health care professionals and agencies to ensure a smooth transition and improve delivery of services to home care patients. This position is performed onsite.

POSITION INFORMATION

• Salary or Pay Range: $8,925.00-$18,675.00
• Salary Frequency: Monthly
• Salary Grade: Grade 26
• UC Job Title: PAT NAVGTR CLIN 4
• UC Job Code: 006822
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100
• Shift (Work Schedule): Day, 8am-5pm
• Location: UCDHAS Building (HSP165)
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
* UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands

• Standing - Continuous 6 to 8+ Hours
• Walking - Continuous 6 to 8+ Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Continuous 6 to 8+ Hours
• Pushing/Pulling 0-25 Lbs - Frequent 3 to 6 Hours
• Pushing/Pulling 26-50 lbs - Occasional Up to 3 Hours
• Pushing/Pulling over 50 lbs - Occasional Up to 3 Hours
• Bending/Stooping - Continuous 6 to 8+ Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Continuous 6 to 8+ Hours
• Climbing (e.g., stairs or ladders) - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Environmental Demands

• Loud noise levels - Occasional Up to 3 Hours
• Uneven Surfaces or Elevations - Occasional Up to 3 Hours

Mental Demands

• Sustained attention and concentration - Continuous 6 to 8+ Hours
• Complex problem solving/reasoning - Continuous 6 to 8+ Hours
• Ability to organize & prioritize - Continuous 6 to 8+ Hours
• Communication skills - Continuous 6 to 8+ Hours
• Numerical skills - Continuous 6 to 8+ Hours
• Constant Interaction - Continuous 6 to 8+ Hours
• Customer/Patient Contact - Continuous 6 to 8+ Hours
• Multiple Concurrent Tasks - Continuous 6 to 8+ Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Occasional overtime and/or flexible hours may be necessary as determined by the department/collective bargaining agreement (if applicable). Occasional on-call coverages including weekend and holidays as determined by the department. Some restricted vacation due to program needs is possible. Has mandatory reporting responsibilities for domestic violence, child abuse, and elder/dependent abuse. This position is subject to criminal background investigation and may be subject to alcohol and drug testing. Home Care Services follows the vaccination and masking policies and procedures set by UC Davis Health including COVID, influenza, and TB; vaccination requirements vary.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

Diversity, Equity, Inclusion and Belonging

At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks