Casino Host Services Specialist - Bellagio

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

Are you a dynamic, customer-focused professional with a flair for creating unforgettable experiences? We're seeking a Casino Host Services Specialist to join our vibrant team and become an integral part of our Casino's success!

THE JOB:

The Casino Host Services Specialist is primarily responsible for promptly executing all requests from Casino Marketing Executives and providing additional support for Casino Marketing initiatives. All tasks must be carried out in alignment with departmental and company policies, practices, and procedures. You will play a vital role in our mission to own the guest's experience and create WOW memories that they will carry with them far beyond their stay with us.

THE STARTING RATE: $21.90 / Per Hour

THE DAY-TO-DAY:

• Professionally manage ACD (automatic call distribution) lines and assist executives with reservation bookings and inquiries, adhering to the telephone etiquette standards established by the Casino Marketing department
• Handle reservations for casino rooms, restaurants, golf, transportation, cabanas, amenities, spas, and nightclubs, delivering exceptional guest service that aligns with the property's core standards
• Create and manage ticket blocks for resident shows within the resort system
• Assess casino play to issue complimentary amenities and accurately settle customer accounts based on comp criteria and Casino Host instructions, ensuring guest information is consistently updated and precise
• Maintain extensive knowledge of hotel services, local attractions, and activities to provide accurate information and assist various departments, including Casino Hosts, VIP Lounge, and Special Events, in managing guest relations
• Support Casino Marketing Operations and Executives to enhance customer service and team alignment, staying current with procedural, policy, and informational updates

THE IDEAL CANDIDATE:

• High school diploma, GED or educational equivalent
• Nevada State Gaming Registration
• Six (6) months of previous experience at the Front Desk, VIP Services, Casino Marketing departments or a high-volume customer service position within a similar resort setting
• Thorough working knowledge of Opera, Patron Management, and Microsoft Office preferred
• Have collaborative and interpersonal skills to deal effectively with all business contacts, to include management, employees, and outside contacts

THE PERKS & BENEFITS:

• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Free meals in our Bellagio employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12181

Are you ready to JOIN THE SHOW? Apply today!