New

Marketing Specialist

Ampcus, Inc
United States, Washington, Seattle
Feb 24, 2025
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Marketing Specialist Location(s): Seattle, WA Publishing is the full-service publishing arm of client. Our mission is to invent new and better ways to connect authors and readers. We are searching for a highly motivated, customer-centric Author Relations Assistant to provide world-class customer service and communication to our authors and publishing partners. The successful candidate will possess exceptional verbal and written communication skills, the ability to complete a high volume of varying tasks and projects quickly, and a track record of prioritizing work effectively, taking fast action on escalations while maintaining composure. The candidate will demonstrate customer obsession, have high attention to detail while still meeting deadlines, have great organizational skills, and have the ability to quickly switch gears when required. A high level of integrity and discretion in handling confidential information and professionalism in dealing with senior professionals is essential. Core Job Responsibilities Effectively communicate with and support global authors and publishing partners. Partner cross-functionally with Publishing business teams to create new policies and processes that ensure a great publishing experience for authors and improve author satisfaction metrics. Work globally and cross-functionally to represent authors' best interests at every step in the publishing process. Basic qualifications Bachelor's Degree. 2+ years previous experience in account management, customer service, relationship management, or publishing environment. Experience managing a reactive, ticket-based request system. Familiarity with Salesforce.com & Excel. Desired Leadership Principles: Customer Obsession. Earns Trust. Bias for Action. Degrees / Certs and/or Experience Required: Bachelor's Degree. 2+ years previous experience in account management, customer service, relationship management, or publishing environment. Experience managing a reactive, ticket-based request system. Familiarity with Salesforce.com & Excel. Prioritize work effectively and efficiently in tools. Preferred Qualifications / Nice to Have's: Experience with Microsoft Office products and applications. Experience in account management or related roles is highly preferred. Experience in and/or knowledge of the publishing industry is a plus. Excellent written and verbal communication skills, building relationships, and the ability to influence others externally and internally. Demonstrated ability to prioritize and multitask. Proven experience in consistently meeting standards for productivity and quality and dealing with ambiguous situations. Experience in identifying opportunities to simplify and/or automating complex processes. Excellent time management, organizational skills, and attention to detail. Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.