Customer Service New York Door Attendant, Part Time - 59th Street

• Day-1 Medical, Dental, Vision Benefits for eligible colleagues
• Competitive Pay
• Paid Time Off
• Flexible Holiday Time-Off & Flexible Scheduling
• Instant access to earned wages with PayActiv
• Enhanced benefits: pet, home & auto insurance & more
• 401(k) plan options available
• Bonus earning opportunities
• Growth potential opportunities
• Employee Discount at Bloomingdale's & Macy's Stores

About:

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.

Job Overview:

If you want to build meaningful relationships and make fashion personal, fun and aspirational, why not put that creative energy to work and join our team of approachable customer oriented, style conscious professionals. Work in a collaborative environment of problem solvers and flawless executers that drive the business forward through energy, effort and good humor. Work with the local travel & leisure community and respond to traffic driven by these partnerships and programs. Participate in implementation of corporate tourism initiatives while maintaining a welcoming and comfortable shopping experience for visitors from around the world.

Essential Functions:

• Be aware of the local travel & leisure community
• Participate in marquee programs that elevate Bloomingdale's to be 'Like No Other Store in the World' in the mind of the traveling consumer
• Elevate Bloomingdale's brand awareness in the travel & leisure space
• Be at the ready to respond to tourism traffic with a customer first attitude
• Be knowledgeable of Visitor packages with hotels, convention, incentive and group travelers and tourism initiatives
• Be familiar with key in-store collateral that addresses needs (i.e. language or special services) of specific travel corridors
• Develop and maintain relationships with local hotel concierges
• Assist in maintaining individual hotel profiles, including monthly visitors and sales results, collateral distribution, hotel contact information and projections
• Work with in-store key stakeholders (Public Relations, Personal Shopping, Visual, Restaurants, Store Ops) to execute specialized services to international customers inclusive of: shopping tours, language assistance, group events
• Participate in unique tourism experiences: group events, tours, breakfast fashion shows
• Maintain visible presence at all times in tourism center
• Understand how tourism efforts are linked to store metric delivery of sales and service
• Understand the need for return on investment for any tourism initiatives
• Monitor inventory levels of department collateral
• Be aware of monthly city tourism statistics/projections/trends
• Communicate with store family tourism initiatives
• Adhere to Procedure/Standards for Tourism Center
• Ensure the highest level of customer service is consistently provided to all visitors
• Attend in-store training and stay current on Procedure Alerts, Program Fact Sheets and monthly calendar of events
• Deliver the highest level of customer service to all visitors
• Learn about International Marketing programs, store policies and events, local attractions and promotions
• Be an expert on Tourism Program and share with fellow associates
• Contribute to creation of Concierge newsletter
• Learn top visitation countries and domestic cities and use this knowledge to elevate service

Qualifications and Competencies:

• High School Diploma or equivalent required.
• 1-2 years related experience.
• Able to easily engage in conversation.
• Social ease and quick response to customer needs and inquiries.
• Able to maintain composure in difficult situations.
• Detailed oriented about product knowledge .
• Able to communicate effectively with customers, peers and management.
• Basic math functions to operate register, handle money and make change.
• Able to use a calculator.
• Able to work independently and as part of a team in a learning environment.
• Ability to sell and build a sale through conversational interaction.
• Enjoys meeting and interacting with customers; demonstrates strong interpersonal skills.
• Ability to work in a fast-paced environment, handle multiple priorities and learn new procedures.

Physical Requirements:

• Constant moving and standing.
• Able to lift 10 lbs.
• Able to reach, grasp, stoop, kneel, crouch, and climb ladders.
• Able to use and navigate multiple technological devices

STORES00